Assisting the department manager with all aspects of processing for settlements and transfers, covering UK, foreign and fund assets.Liaising with external counterparts and agreeing trade and settlement dates on all transfers into and out from the company and ensuring all new work is assigned out to team members.Production of monthly M.I for senior management.New team member cross training

New Client On-Boarding - Jan 2017 – August 2017Working alongside senior management, Investment Managers and IT on streamlining the new client onboarding process, this included reviewing all processes within the back office and looking at ways to streamline client onboarding. The main functional areas covered were Data and Client Services and Settlements and Transfer Processing.The result was the creation of a new back office SharePoint system for client onboarding.

Responsibilities include:Responsible for the management of the Dividend team.Ensuring that all dividends are reconciled and any elections competed on time.Processing of all global payments to clients account for Equities, Bonds and Unit Trusts.Liaising with external counterparties relating to settling CREST claims.All Tax processing required is proactively managed as well as addressing all client/Front office enquiries on processed entries.Training, coaching and developing members of staff on dividend processes.Actively participated and managed the recruitment process for Dividends and Corporate Actions.Being the single point of contact for other internal departments, external brokers and issue management.All dividend procedures are reviewed and updated on a regular basis.Responsible for ongoing staff evaluations.Attending management meetings where require. In addition to my daily responsibilities and to tie in with our new operating system, I implemented:• An in-depth training matrix, covering all processes, to be used in conjunction with the training plan.• Detailed training plan highlighting specific system and training requirements against a time scale. I have collaborated with the Project Team, reviewing all in scope and additional requirements for the ongoing performance of the Dividends and Corporate Actions teams.Since Go-Live, I have compiled an additional enhancement document, upon full implemented will improve processing functionality, this includes the ability to update event information in real time to allow an improvement in STP.Worked alongside IT on a new M.I. report, advising the current state and associated risks on outstanding cash and stock items. This report provides company management the following:• Detailed description on aged items• RAG status / age per item• Week by week comparison• Expected clearance to ensure compliance with CASS rules.

Managing the International Dividends team, responsible for all global markets outside the UK to ensure• Ex Date / Record date accruals were processed in a timely manner.• Overseas payments team process income funds on time and raise any discrepancies.• Liaising with offshore claims utility team on a daily basis, to ensure they have correct resources and understanding to the relevant task at hand.• Daily contact with our global trading desks regarding their accruals, to ensure they held correct P&L and advise on any event changes• To ensure the team are aware of all relevant KRI’s set by the company and to investigate any instances where the risk focus cannot be met and advising the management team.• Ensure team members are aware of relevant training courses available• Coaching and training new team members• Active in the recruitment process for dividends.• All dividend procedures were updated accordingly• Sole responsibility for managing the Brazil dividend process, which allowed the Brazil trading desk awareness to their start of day available funds.System UAT:• Collaborated with the project delivery team on UAT for new dividends processing system, to better manage the process flow between Ex/Record Date accruals. • Ensured key team members participated in UAT and provided regular management updates.• To implement any additional changes we required to allow better system performance.• Regular meetings with SME’s on further requirements.Participating in the weekly management risk meeting where all relevant items were discussed and clearance targets applied.Managed the weekly Corporate Actions / Dividends / Settlements issues meeting to review all outstanding queries and allowed proactive issue management and communication.Managing the bi monthly cash equity trading desk meeting between London and Brazil, to discussed issues raised were prioritized and dealt with accordingly.Participating in other area meeting where required.

June 2008 – Dec 2010 • Managed the Voluntary Corporate Actions payments team in Glasgow.• Providing training and development where required, including staff assessment.• Attending management meetings and participating in other ad-hoc meetings where requiredManaging the following projects:CREST Elections• Looking in to the advantages of using CREST for our stock elections where possible.UKReits Processing• Ensuring the department understood the relevant tax implications and working alongside the Finance, Legal, Stock loan and Broker dealer teams on a structured process.Generic Dividend Personal Development Plan• Tracking the progress of new team members to the department and coaching team members where requiredApril 2007 – June 2008• Managing the day-to-day Stock Loan dividends desk for the America’s markets.• Daily communication with other locations.• Department training and development.• To ensure overall risk reduction and to provide department training and development.• Collaborating with senior management, reviewing risk trends and obtaining the correct resources to allow risk reduction.Jun 2005 - Apr 2007 European Dividends• Working within the European team covering Broker Dealer and Stock loan Dividends on all Scandinavian markets and dealing with queries.• Managing daily risk, and ensuring timely clearance• Training team members on aspects of dividend processing and MS accounting

UK & Overseas dividends• Working within a large dividend team, where I continue to deal with all aspects of UK and Overseas Dividends.