Conduct specialized internet research.

Duties Assigned:Responsibility to set up housekeeping and laundry budgets.Laundry and Housekeeping department trainings.Creation of S.O.P’S as per international standardsInterview, Monitor, Appraisal of the Laundry and housekeeping staff.Watching on budget limits, purchases, cuts and stock levels.Overseeing general hygiene, cleanliness and public areas repairs.Follow up of guest satisfaction levels on room, public areas and working on correctional areas.Assisting supervisors in pending managerial level disciplinary issues.

• Managing the day-to-day duties associated with housing the military and maintaining military living quarters to the required standard.• Coordinate with appropriate personnel, company, and/or government agencies relating to issues assigned by upper management.• Review outgoing materials and correspondence for internal consistency and conformity with established procedures.• Ensure the proper inventory of supplies for living quarters and cleaning are maintained and order office supplies, rooms cleaning equipment, materials and cleaning detergents.• Keep track of all the deep cleaning that is carried out in the billeting department and keep accurate records of the same.• Ensure key control practice/procedures are adhered to by the housekeeping team.• Supervise housekeeping staff and ensuring that all staff are conversant with the emergency and fire procedures.• Accurate processing of employees Data and compile and distribute various reports and documentation.• Maintain a high quality of Housekeeping standards in the military/civilian guest rooms and public areas surrounding the living quarters.• Assign housing units to authorized personnel and ensure that vacant housing units are kept clean and ready for occupation.• Receive customer requests, notify service order desk regarding issues, escort maintenance or other personnel to applicable locations, and ensure prompt resolution for customer satisfaction.• Perform routine safety and cleanliness checks of living quarters and common areas to ensure adherence with standards.• Keep database updated for vacancy/occupancy rates.• Serve as liaison with occupants to ensure customer satisfaction and ensure the safety and security of all military occupants and civilian personnel in the housing quarters.

• Set the housekeeping Standard Operating procedures.• Recruitment and training of staff.• Purchase of housekeeping equipment, chemicals and materials.• Select and purchase new furnishings.• Direct and monitor the work assignments of supervisory and non-supervisory colleagues in the department.• Investigate complaints regarding housekeeping service and equipment, and take corrective action.• Obtain list of rooms to be cleaned and list of prospective check-outs or discharges to prepare work assignments.• Ensure that all rosters are prepared and published as per the hotel’s SOP’s.• Coordinate work activities among departments.eg: linen and uniform exchange of clean for dirty• Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.• Ensure the highest standards of cleanliness is achieved and maintained at all times.• Take Inventories of stock to ensure adequate supplies.• Ensure that all departmental orders are placed using only approved suppliers.• Evaluate records to forecast departmental personnel requirements.• Make recommendations to improve service and ensure more efficient operation.• Prepare reports concerning room occupancy, payroll, and department expenses.• Ensure that all daily departmental reports are completed.• Ensure the safety and security of guests and their property, staff members, and hotel property.• Ensure key control practice/procedures are adhered to by the team.

• Supervise work activities of stewards to ensure clean, orderly and attractive hotel environment.• Assign duties to the stewards as per the shift requirements.• Assist the Executive housekeeper in updating periodic inventories.• Take part in training new employees.• Motivating, directing and developing stewards.• Monitoring and maintaining the appropriate use of equipment, materials and chemicals.• Issue of supplies and amenities to the stewards.• Turn in lost and found items to the housekeeper’s office.• Communicate any guest issues to the housekeeper for immediate follow up.• Assist the Executive housekeeper to undertake the appraisal of housekeeping staff and take the appropriate follow up and action as per the company’s policy.• Ensure key control practice/procedures are adhered to by the team.

• Assign GRA’s their duties and inspect work for conformance to prescribed standards of cleanliness.• Investigate complaints regarding housekeeping service and equipment, and taking corrective action.• Obtain list of rooms to be cleaned and list of prospective check-outs to prepare work assignments.• Coordinate work activities among departments.• Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate proper use and maintenance of equipment.• Update Inventories stock to ensure adequate supplies.• Make recommendations to improve service and ensure more efficient operation.• Evaluate records to forecast department personnel requirements.• Prepares reports concerning room occupancy, and department expenses.• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.• Ensured that Guest rooms were kept clean and free from hazards.• Ensured that all common areas were kept clean and free from hazards.• Organized all staff during the day and hosted daily meetings with housekeeping staff.• Engaged with management regularly in order to provide progress reports and address issues.• Stocked and maintained supply rooms; ordered supplies according to set budget.

• Overall cleaning of the guestrooms to include, but not limited to: dusting, making beds, soiled linen removal from rooms, retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies.• Responsible for signing in and out of the floor master key daily.• Ensure guest services specified by superiors and guests requests are promptly and courteously met.• Report damage or malfunction in hotel rooms to superior.• Maintain equipment in proper state of cleanliness and repair.• Report and submits lost and found articles to superior immediately.• Report guest complaints to superior immediately.• Record room status in allocated section accurately.• Comply with hotel’s Fire, health, safety and hygiene policy.• Carry out valet services when required including delivery of linen or processing laundry orders.

The Sarova Hotels, Housekeeping and Laundry Training is an intensive program designed to equip the housekeeping trainees with the key fundamentals of managing Housekeeping and Laundry operations in the hospitality industry.Theoretical and skills training was combined to enable me as a trainee gain valuable insights into the norms, values and processes used in the hospitality industry which focuses on ensuring quality service delivery to customers.