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I am a performance-driven professional and I am accustomed to the rigors of fast-paced, highly regulated environments requiring sharp attention to detail, consummate accuracy, and outstanding analytical skills. I will work to deliver results while partnering with management to accelerate the achievement of immediate and long-range goals.Adept at achieving strategic imperatives, I combine business management, marketing, business development, and project management expertise to drive significant revenue growth. I possess the ability to create demand and market share by constructing a strategic growth roadmap rooted in commercial and consumer intelligence. I am highly skilled in employing data-driven customer and business insights to drive strategies for brand development. I also continually exhibit a pragmatic leadership style and transform business issues into tangible revenue, efficiency, and results-driven growth. In order to sustain revenue generation and lead positive change, i demonstrate a knack for providing sales and business management concepts, policies, models, and frameworks. I am known for cross-functional relationship building, establishing new businesses, building a strong market presence, and nurturing profitable business relationships with clients.I am consistently recognized for outstanding technical, interpersonal, leadership, and communication skills. I have a solid work ethic underscored by a positive team-building attitude. I am acknowledged throughout my career for demonstrating rational decision-making, weighing facts, and communicating the most pertinent information.Connect with me today to find out how I will make your mission my mission, to help bring all of your business objectives into focus.
Create Better Group
View- Website:
- createbettergroup.co.uk
- Employees:
- 24
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Operations Director.Create Better GroupRepton, Gb
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Managing DirectorCreate Better Group Aug 2023 - PresentNottingham, Nottinghamshire, Gb
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Operations Director.Create Better Group May 2017 - PresentNottingham, Nottinghamshire, GbPresently, I am working as the Operations Director and I am actively involved in creating operational strategy, aligning resources, leading an 80-member team, and managing day-to-day business operations for all four brands: The Cake Decorating Company, Cake Craft Group, Cake Stuff & Cake Craft World.I methodically review, analyse, and evaluate existing procedures and introduce improvements to procurement, customer service, health and safety, HR, and wholesale functions. While working, I have been planning, directing, controlling, implementing, evaluating, monitoring, and forecasting budgets to achieve financial objectives. I also identify areas of improvement within the management team and systematically lead restructuring initiatives to achieve improvement. I methodically assembled and developed an in-house customer service team to engage clients and deliver high-quality service. I also introduce efficiencies by managing the installation of WMS and ERP systems and improving turnover.A few of my notable contributions are given below:• Grew sales from £3M to £20M through acquisitions and by securing growth opportunities.• Introduced 9 pm cut-off for next-day delivery subsequently recognised as first within the industry.• Planned operations and effectively managed controlled courier network to dispatch more than 1800 parcels per day.
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DirectorThe Village Pub & Food Co Nov 2015 - May 2017During the course of this tenure, I designed and implemented a customer-focused, long-term business strategy and accordingly aligned all business operations. In order to improve business workflows, I devised company policies and processes. I sustained optimal staffing levels by leading recruitment and selection drives. I also empowered the professional development of staff through training and development. I methodically designed, developed, and delivered standards and manuals for the front-of-house as well the kitchen to maintain the highest standards of quality. I actively engaged with customers, gathered feedback, and accordingly reintroduced locally produced food items.Below are some of my notable contributions:• Renegotiated lease contract and secured favorable terms to ensure business continuity.• Improved footfall and customer spend by 62% through the design and roll-out of a highly effective marketing plan.• Turned around underperforming pub into a successful business by removing shortcomings and introducing improvements.• Provided expertise as a brand ambassador and advocated for the brand, raising a positive brand image among the target audience.
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Area ManagerRookway Food Systems Dec 2014 - Oct 2015Rookway food Systems are the brand owners of the Stone Willys Pizza brand within the UK and currently have 100's of sites around the UK mainly within University & college campuses. I have worked closely with the directors to strategically develop the business and gain presence on the high street with the brand, covering both regional management & concept creation of both QSR and grab & go food operations.
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Managing DirectorCulinare Foods May 2013 - Nov 2014While working in the capacity of Managing Director, I formulated all standards of operations manuals and delivered global food standards. I systematically sustained revenue generation by developing new products as well as by forming commercial contracts with suppliers to procure material at competitive price points. I actively explored new clientele while retaining the existing customer base through excellent service delivery. I successfully trained and developed staff on the effective implementation of global food standards.A few of my notable achievements for the tenure are given below:• Developed "Romy Foods" brand and opened pop-up restaurant in Gothenburg.• Increased over sales by building new corporate website and marketing strategy.• Strategised and negotiated and secured UK distribution rights on Torus Pak concept.
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Food And Beverage DirectorShakespeare'S Birthplace Trust Oct 2012 - May 2013Contracted to work directly for the trust as a consultant with the responsibility for a strategic review following disappointing results. The role included advise, create & implement a new strategy to deliver an exciting & profitable customer experience for the catering concession operations within Shakespeare's historical venues. Delivering various concepts inline with consumer needs from Grab & Go, Coffee brasseries, family eating TSR & function business with centrally controlled standards, to deliver consistently profitable venues.
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Operations Director: F&BGenting Uk Dec 2003 - Mar 2011I spearheaded a team of over 500 catering staff, four regional F&B Managers, and a central support team. I also controlled and led operations of 40 bars and 22 restaurants across the UK and achieved YoY growth for business with annual sales of +£30M. I significantly increased repeat business and customer satisfaction by preparing a robust catering strategy and utilising customer journey as well as implementing standards of operation manual, health and safety, and brand management. I effectively delivered valuable business insights and progress reports through monthly board meetings and provided updates on how to improve business performance. I assessed conformance to standards and ensured transparency through monthly standards audits.Some of my achievements for this tenure are given below:• Led refurbishment project 38 Casinos and five new builds within budget of £50M budget.• Collaborated with third parties, ideated, and contracted Jean Christophe Novelli as a signature brand within the group.• Turned around £12M deficit by installing new bar areas and introducing new eating concepts as per catering strategy.• Rolled out EPOS system for credible management reports linked to EDI procurement while adding +£4M to bottom line.• Increased profitability on YoY basis through detailed strategy ad introduction of category management within bar concepts.• Headed new local marketing manual initiative in coordination with food marketing team and drastically expanded customer base.• Designed "110 Restaurant" brand as part of site optimisation and managed all aspects ofbuilding, M&E, planning, designing, and architect.
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Head Of Food & Beverage Operations: World Of FoodHouse Of Fraser Jun 2002 - Dec 2003London, England, Gb~ Designed, created and opened the groups first flagship “world of food” retail food court in Birmingham as part of an £11 million investment to compete with the bull ring on time & to budget.~ Operationally managed 6 quick service food stations serving both retail & foodservice solutions with profitable P&L.~ Achieved average weekly turnover of £40k from one store surpassing company expectations.~ Delivered reward card which increased repeat trade by 20% & allowed tracking of loyal visits.~ Held budget for 100 employees and A central support function.~ Structured a recruitment drive to employ over 100 staff for the new concept.~ Agreed both food & non food tenders generating extra revenue to the bottom line.~ Generated Standards Audits to ensure consistency across all areas. -
Head Of FoodserviceS & A Foods Ltd Jan 2000 - Jul 2002~ Created a new foodservice division from scratch within a very successful retail company~ Recruited & led the sales team with a profitable P&L.~ Budget & P&L responsible delivering in excess of £5 million sales.~ Developed in conjunction with the NPD team new products suitable for foodservice.~ Gained listings for Brakes own label.~ Generated sales strategy to deliver a new thread of customers into the business including Compass, Whitbread & Virgin Atlantic.
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Group Food Development ManagerCompass Group; Little Chef, Burger King & Travelodge. Jul 1997 - Jan 2000Chertsey, Surrey, Gb~ Managed the brand development of 405 restaurants across England & Ireland serving 32 million customers a year.~ Created & delivered all operating standards manuals.~ Facilitated successful profit growth whilst in control of GP & Marketing budget within P&L & worked in conjunction with over 25 regional managers facilitating a successful profit.~ Provided training on Food standards, Portion control & how to improve your GP.~ Managed the standards audit scheme of all three brands to improve & maintain consistency.~ Implemented a new customer journey that improved customer service by over 40%, linked to customer service help centre.~ Converted space at 106 little chefs into Burger King Franchise’s generating a further £6 Million to the bottom line & actioned all new opening standards training..~ Influenced the capital purchase of 400+ Turbochef oven which rationalized the menu offer & reduced waiting times at key trading hours and increased turnover by £3 million. ~ Created & introduced the first breakfast concept Bar Cafe within a budget hotel group, which launched a both Gatwick airport & Manchester city centre adding an incremental £2 million to the bottom line in its first year of conception. -
Group Food Development ManagerWelcome Break Jan 1995 - Jun 1996Newport Pagnell, Buckinghamshire, Gb~ Implemented strategy of in house food brands including product development & procurement.~ Managed 2 x Brand managers responsible for both Burger King & KFC.~ Production of specification manuals, audit process & working closely with site colleagues to deliver standards training. -
Catering Development ManagerBlue Boar Motorways Ltd Aug 1992 - Dec 1994~ Delivered a new American Diner concept within 12 weeks including build, supplier rational, kitchen Fit out & recruitment process. ~ Worked as part of a planning team to design, build & operate a new motorway service area at Annandale water in scotland including, self service restaurant, coffee shop, retail shop & 42 bedroom lodge.
Peter Kitchener Skills
Peter Kitchener Education Details
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Loughborough CollegeAnd Catering Management/Manager -
Loughborough CollegeAnd Catering Management/Manager
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Wreake Valley College
Frequently Asked Questions about Peter Kitchener
What company does Peter Kitchener work for?
Peter Kitchener works for Create Better Group
What is Peter Kitchener's role at the current company?
Peter Kitchener's current role is Operations Director..
What is Peter Kitchener's email address?
Peter Kitchener's email address is pe****@****guk.com
What is Peter Kitchener's direct phone number?
Peter Kitchener's direct phone number is +4477992*****
What schools did Peter Kitchener attend?
Peter Kitchener attended Loughborough College, Loughborough College, Wreake Valley College.
What skills is Peter Kitchener known for?
Peter Kitchener has skills like Food, Food And Beverage, Food Service, Catering, Menu Development, Restaurants, Management, Food Industry, Negotiation, Hospitality, Restaurant Management, Operations Management.
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