Peter Knowles is a Finance and Commercial Director at Neon Onion. He possess expertise in project delivery, itil, service delivery, change management, business process improvement and 11 more skills. Colleagues describe him as "Pete worked for me on an 8 month contract, as Operational Lead for O2’s Service Experience Management Centre (SEMC). During that time he took responsibility for the daily operation of the team, keeping on top of the most impacting service experience issues as well as senior escalations. He provided regular updates and drove them all to resolution by matrix managing actual and virtual teams. His service commitment was second to none, and allied to his operational capability and strategic thinking, he quickly added huge value to the SEMC. Branching out into people management and leadership as and when I needed him to, Pete was a really rounded performer. Able to deliver great comms both verbally and over email, with a great capacity for motivating a team and managing stakeholders, he was a definite asset to me in his time here."