Peter Koehl Email and Phone Number

Industry leading educational publisher specializing in K-12 curriculum materials•Member of an 8 person executive management team which was instrumental in charting the organization's path to regular, annual, double-digit growth. •As organization doubled in size: selected, implemented and administrated multiple mission critical business systems, including ERP, CRM, Event Management and Telephone Systems. •Selected, customized, implemented and administered salesforce.com as the organization’s customer relationship management tool which provided a centralized, web-based system from which to delegate sales processes, gauge productivity and forecast future success.•Operated as company’s database administrator, ensuring that customer and sales data was accurate and readily available for analysis and key decision making.•Transitioned a "technology-light" division to a fully functioning company, centrally managed, utilizing contractors to assist with communications, networking, web, and information systems. This resulted in a lean, cost effective and flexible information technology department.•Designed, implemented and managed inside sales department which resulted in as much as $1.7 million in sales annually, as well as functioned as an effective training ground for successful field sales reps.•Lead 35,000 square foot facility relocation project which was accomplished in under 30 days and came in significantly under budget.•Functioned as service liaison amongst sales, customer support, inventory and the warehouse which ensured the accurate, timely and efficient fulfillment of complicated, custom orders to districts all over the country, and resulted in zero orders lost to budgetary deadlines.•Managed warehousing and fulfillment utilizing planning skills, organization and efficiency that resulted in the department regularly functioning as a profit center.

Develops, maintains and leases medical bill review software to the insurance industry•Provided departmental organization by implementing and customizing a multi-level contact management software package which resulted in online access to the entire customer database, easy and efficient tracking of customer status, smooth administration of client training, and a real-time chronicle of all customer inquiries and historical information.•Revised, reorganized and maintained previously outdated software users’ manual in response to customer requests which resulted in fewer system related complaints.•Instituted a training program for new and existing employees to chart department direction and enhance product knowledge which resulted in quicker customer issue resolution and necessitated fewer callbacks.•Developed a number of creative documents for the marketing department: authored company’s mission statement used verbatim in a sales brochure and created all the copy for a plan aimed at marketing software through a consulting service.

Manufacturer and distributor of scientific educational products and toys•Customized and implemented a contact management software system for the sales and customer service personnel which provided employees immediate access to the information necessary to assist future, new and existing customers more efficiently.•Assisted purchasing and production departments by developing accurate sales forecasts which resulted in more cost effective inventory levels and quicker order turnaround.•Tracked and analyzed sales data accumulated through advertising, tradeshow participation and direct mail campaigns which resulted in more efficient exploitation of the marketing budget.•Contributed to the reversal of order turnaround time from 3 months to 80% of orders being shipped within 24 hours by providing efficient and knowledgeable customer service, accurate order entry, timely reporting and objective analysis.•Empowered customer service staff to make important, supervisory level decisions that enhanced customer relations, reduced average customer call length and expedited order fulfillment.•Supervised 20 employees and built a goal oriented, team-based environment.