• Supervised and conducted routine maintenance tasks, ensuring the property remains in excellent condition and addressing any issues promptly.• Managed and interpreted resident documents for tenancy purposes, ensuring accuracy and compliance with legal requirements.• Established and maintained rapport with residents, fostering a positive community atmosphere and addressing any concerns they may have.• Conducted regular patrols and building inspections to ensure the safety and security of the premises.• Handled incoming phone calls and addressed queries, providing efficient and courteous customer service.• Resolved customer complaints and deescalated conflicts, maintaining a calm and professional demeanour to achieve satisfactory outcomes.

• Assisted customers in selecting products that meet their needs and preferences by providing knowledgeable and personalized recommendations.• Responded to customer queries by offering accurate and helpful information, ensuring a positive shopping experience.• Executed cashier duties, including processing transactions, handling payments, and managing the cash register with precision and efficiency.• Leveraged quick thinking and reasoning skills to address customer concerns and resolve issues promptly and effectively.• Utilized computer and IT skills to support various sales and inventory management tasks, contributing to smooth store operations.• Maintained a calm and composed demeanour in high-pressure situations, delivering consistent and professional service.