Peter Maas Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Provides coverage for global customers focusing on APAC and North/South AmericaManage existing cases and ensure constant updatesProvide remote technical support to customers calling for various technical issuesTroubleshooting and documenting replication steps for complex technical issues, while collaborating with Product Management and R&D to ensure.

Cedar Park, TX

• Worked on a wide range of issues requiring general and specific technical expertise in many areas including: server and workstation hardware, RAID configuration, setup and troubleshooting, Operating System installation.
• Perform systems administration for Microsoft Windows Server and Exchange. Windows Desktop workstations across multiple customers.
• Perform problem analysis and systems monitoring.
• Provide assistance to identify and troubleshoot Windows mail delivery and network related problems.
• Maintain client security levels and confidentiality of information.

Tyler, Texas Area

• Worked internally on-site and remote with clients to maintain and manage technical integrations and new systems and software. Communicate with executives and stakeholders for discovery of IT needs.
• Maintain, monitor and manage assigned systems, virtual and on-site, to include execution and/or oversight of: establish and maintain user environments, storage and security, and/or end-user computers and other computer.
• Provide oversight, technical direction, and expertise to other technical members of project and support teams to drive strategic initiatives.
• Maintain, implement and follow change control policies and apply OS patches and application upgrades to back-end systems. Implement and maintain standardization practices for hardware, software, applications, security.

Tyler, Texas Area

• Provided support for all managed network services across various companies and departments.
• Provide level-2 support and serve as escalation point for assigned systems directly and by providing direction and mentorship to more junior members of the technical operations team. Provide solutions or collaborate.
• Regularly and proactively evaluate production issues to identify needs, issues or gaps and drive/implement solutions to improve performance and overall health of the environment.

Tyler, Texas Area

• Worked internally and with clients to maintain and manage ISP technical integrations and new systems and software.
• Install, test and troubleshoot the local area networks and wide area networks.
• Integrate multiple technologies, hardware and software.
• Assist with systems for continuity of operations during emergency situations.

Tyler, Texas Area

• Starting-Level Position. Supported Microsoft Servers, Active Directory, and Dell PowerEdge Servers. Secondary support and server backups along with Microsoft patching on the servers.
• Worked with team and customers to create, accept and work the incident tickets for batch related issues.
• Work closely with the supervisor to triage and escalate emergent issues.

Tyler, Texas Area

• Utilized IT helpdesk work order system to provide high-quality customer service, resolving cases via telephone support or in-person, with escalation and follow-up of complex problems.
• Ensure that each support request was handled as per the Service Level Agreement (SLA) and to the highest possible customer satisfaction.