Sales Operations Supervisor - Hiedat
CurrentI improve operational efficiencies to build partner and customer relationships while driving profitable revenue growth through operational management of assigned sales district(s). I develop trusted partnerships with assigned Sales Manager(s) to provide operational delivery support and collaborate with teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergencies, backorder management, bid escalation, etc.). I assess and determine impact of decisions related to negative gross margin orders, freight/price adjustment, or product return to ensure profitability and customer satisfaction is essential. I provide strategic resolution to escalated customer service issues and proactively seek data and provide actionable intelligence to Sales Manager to grow revenue.I review month end backorder reports and strategize with Account Managers to determine correct course of action to close deals and ensure business stays with CDW. I am accountable for resolving Account Manager commission miscalculations, responsible for recommend solutions., manage utilization of sales programs including plays, targets, leads, and penetration programs. I partner with Sales Manager to create solutions if utilization is low and execute to demonstrate profitability while strategizing with Sales Managers to build partner and customer relationships to generate business opportunities. I assess account assignments to determine areas of potential risk and partner with Sales Manager to propose solutions. and partner with Account Managers and the contract editor team to set strategic pricing structures for customers. I partner with Sales Manager to ensure Account Managers are being profitable and demonstrating good decision making skills by providing just in time/real time coaching. I analyze and determine skill gaps among the Account Managers and create just in time training to ensure profitability. Collaborating to drive growth and profitability is key.