Peter Lamond Email & Phone Number

Northern Nsw

Entourage Technology is committed to helping you leverage your technology solutions and define a competitive edge, now and into the future. Our consultative approach means that we take the time to understand your business before providing solutions that enhance agility and empower you to achieve growth.As a locally owned business, we are proud to offer superior technology services to our region. With a team of over 25 specialised tech experts and strong relationships with industry partners, Entourage Technology offers businesses like yours the experience and knowledge needed to help your business achieve its goals.

The Telstra Business Technology Centre Central Coast is a locally owned and operated business covering key markets such as Newcastle, Central Coast, Hunter and Mid Coast regions.We work with business customers throughout the region to understand their technology needs and to assist them to evolve and grow their businesses with the support of our suite of ICT solutions.

Northern Nsw

The Telstra Business Technology Centre Northern NSW is a locally owned and operated business employing over 50 staff across Northern NSW, covering key markets such as Port Macquarie, Coffs Harbour, Tweed Heads, Lismore, Armidale, Moree, Inverell and Tamworth.We work with Small Business customers throughout the region seeking to understand our customers technology needs and work in partnership with our customers to assist them to evolve and grow their businesses with the support of our suite of ICT solutions.

Northern Nsw

Australia

Lead a team of 14 technical consultants across Telstra's 4 primary sales channels, accountable for motivating and driving the team to build capability, in-channel knowledge and manage performance with insights and corrective action in order to grow performance of sales against NAStargets in line with Telstra's Small Business plan.Lead engagement, alignment and implementation with cross channel stakeholders in the evolution of a new KPI with the purpose of building engagement and traction on NAS solutions in market to deliver revenue growth, as part of a key strategic initiative.Initiated a cross team development program focused on personal development and coaching team members on investing and growing their personal brand.

Port Macquarie, New South Wales, Australia

Accountable for leading a team of 8 ICT Channel Managers and 63 Telstra Business centres, motivating and driving the team in engagement, coaching, commercial management and performance management. Recruited from within team to manage peers.Initiated activity through insights and corrective action to achieve channel leading results in handset/lease plans at 108% to target for the year and 119% for NBN order submissions, with 77% of those sales on $100 plans or greater, helping to deliver a stronger revenue outcomes to the business.Lead the setting and execution in channel of a quarterly sales plan including, business objectives, targets, GTM activity and supporting initiatives. This also included presenting to key stakeholders and gaining buy in at quarterly roadshows.Implemented a cross business unit compliance program around customer contact rules and behaviors across all partners, in line with ACMA regulations, to reduce risk, whilst managing strong sales outcomesSupervised as a lead, the evolution and execution of the Small Business Transformation program in the Branded Channel whilst maintaining high engagement from partners to exceed strategic targets.Coached team members, to assist them to grow their personal brand, personal development.

Port Macquarie, New South Wales, Australia

Managed a region of 8 branded business partners across metropolitan Sydney & Northern NSW, accountable for partnering with licensee's to drive engagement, coaching, commercial management, performance management, and effective management of a customer base.Executed activity through insights and corrective action to deliver 170% in Quarter 1 and 124% in Quarter 2 against KPI targets of Customer Advocacy and 4 strategic product measures.Selected to engage in a lean solution design sprint for a project for “Platinum for Business” in order to establish initial MVP’s as part of development and launch of solution in market in late 2018, creating better services and value for customers and new revenue growth for Telstra.Built and managed stakeholder relationships with key stakeholders in local regions. (Telstra GM’s, technician Leaders, MP’s, Members of key community groups etc)Lead the development of local marketing strategies with business partners to promote their business and drive exposure of the brand in local markets.

Port Macquarie, New South Wales, Australia

Manage a region of 5 Branded Business Partners across Northern NSW, accountable for partnering with licensee's to drive engagement, coaching, commercial management, performance management, and effective management of a customer base.Executed activity through insights and corrective action to lift sales performance through FY16 on strategic products to 114% and deliver strong growth in customer experience measures from 100% to 200% gates in Mobility, to be #1 nationally for the year.Build and manage stakeholder relationships with key stakeholders in local regions, (Telstra GM’s, Technician Leaders, MP’s, Members of key community groups etc) to drive brand loyalty and customer advocacy.Undertook community engagement events as a member on the Telstra Advocacy Board for Northern NSW, to drive market awareness and customer advocacy.Drive the development of local marketing strategies with business partners to promote their business and drive exposure of the brand locally.

Port Macquarie

Manage a region of 7 Retail & 3 Branded Business Partners and 2 non-branded partners across Northern NSW, accountable for partnering with licensee's to drive engagement, coaching, commercial management, performance management.Undertook acting role of Area General Manager in North West NSW for 5 months of FY15, leading team and driving community engagement while maintaining sales results against target.Director as part of Local Area Board for NWNSW.Managed and lead sales and event management activities at key events in the region (Agquip & Tamworth Country Music Festival).

Mid-North Coast Nsw

Manage a region Business Partners across the Mid-North Coast of NSW, accountable for partnering with licensee's to drive engagement, coaching, commercial management, performance management.

Accountable to lead and manage a team of 9 Account Managers, who were responsible driving the sales and strategic account relationships and opportunity pipeline across their portfolio of customers. Total portfolio across team was $27 Million in revenue

Accountable to work as a specialist lead with a team of Account Managers to identify, manage and close new business and acquisition mobility sales opportunities.Proposed, negotiated, won & implemented a franchisee contract, for Hire a Hubby. Value of $172,800 per annum, over 3 yearsEngaged to conduct training and embed knowledge to senior-level management, prior to and post the launch of Telstra’s Next G network.

Telstra Large Business & AcquisitionsAppointed to work within a team of Account Managers to identify, manage and close new business and acquisition mobility sales opportunities, within a specialist acquisition account team and large business account team. During this period achieved 158% of sales to target for the year, with a quarterly new business sales target of $250kFocused on development and sale of new business opportunities with in acquisition and large business portfolios customersReported directly to state sales managementNegotiation of product sales & client contractsWorked with Telstra Business accounts including Cavalier Bremworth, Ontera Modular Carpets, Cover-More Insurance Australia

Sales Office in the Telstra Shop and Telstra Business Shop network.Promoted to Data Sales Officer to be responsible for technical knowledge development and sales if computers and voice & mobility products

Bachelor Of Management, Deferred

Education record