• Orchestrated projects with challenging schedule and budget constraints by solving complex problems and working closely with senior leadership• Developed realistic schedule using MS Project, incorporating early risk identification and risk response planning• Developed and maintained Risks, Issues, Actions and Dependencies Logs

• Project management of low complexity projects, working with multiple tools, communication with clients and internal teams• Coordination of internal teams responsible for execution steps in different stages of process• Identified gaps in process, escalated to senior leadership and elaborated on process improvement

• Received calls from US based customers and supporting to resolve concerns with services to help with retention• Managed over 20 customer calls per day with positive attitude and focus on customer satisfaction

• Monitoring, executing, escalating tickets (problem ticket, change management ticket, incident ticket) to facilitate faster problem identification and resolution