Investigating a company’s activities to make them more efficient, business analysts play a key role by testing systems and providing competitive commercial solutions. This can involve inventing new systems or revamping existing areas of the business, such as payment, stock control or dispatching processes.Other duties and responsibilities of the role include:Task analysis and evaluating surveys and workshop results.Document any identified required changes, and communicate them to the relevant third parties/colleagues.Using IT resources at an advanced level to create IT solutions, enabling organisations to better meet their goals.Advising senior management.Training staff in how to use the new systems.