Peter Lennon Email & Phone Number

Seattle, WA, US

• PROGRAM MANAGEMENT / INSTRUCTIONAL DESIGNDesigned/delivered 10-day virtual onboarding curriculum to enable 140 Financial Analysts to ramp more quickly in their roles.
• Conducted learning needs analysis for L4 and L6 Financial Analyst roles in AWS, Consumer, Ops, DAC, Devices, Accounting, and Central Finance
• Designed detailed 10-day curriculum, including technical learning objectives for SQL, data extraction, and analytics
• Recruited and collaborated with 123 presenters/small group coaches to create content for 124 learning sessions
• Designed learning experience and facilitated virtual delivery in Chime
• Analyzed quantitative/qualitative evaluation data with detailed recommendations to improve the program in 2022

Redmond, Washington, US

• INSTRUCTIONAL DESIGN
• Microsoft's high priority effort to create virtual learning experiences to enable Customer Success

Seattle, WA, US

• LEARNING PROGRAM MANAGEMENT
• Designed and implemented User Data Feed to automate user account maintenance, to eliminate manual work, and to save an estimated 4,000 work hours annually
• Led team to implement SSO to enable new learning strategies, to eliminate manual password resets, and to save an estimated 7,000 work hours annually
• Took ownership to establish LMS best practices for learners, trainers, LMS admins, and IDs. Results include diminished content production errors, clean learning data, and highly rated learning experience
• Led Learning Analytics program to establish and evangelize high standards and best practices for Level 1, 2, and 3 reporting and analysisTECHNICAL LEAD
• Collaborated with leadership to design and implement JIRA agile framework to accelerate content production and enable key reporting insights for our IDs, managers, stakeholders, and leadership

Redmond, Washington, US

• INSTRUCTIONAL DESIGN / ELEARNING
• Designed an innovative content framework for developers to create mobile apps more quickly and easily
• Rapidly prototyped new engaging, interactive HTML content types for the developer audience
• Led the organization to improve content planning using curriculum mapping

Seattle, WA, US

• MANAGEMENT / INSTRUCTIONAL DESIGN
• Hired and managed a new team of IDs, Web developers, and graphic designer
• Introduced best practices and built a new infrastructure for eLearning content production, accelerating production of quality eLearning content types
• Led team to redesign new hire training for sales agents, delivering 30 hours of interactive vILT curricula, increasing agent sales and agent overall satisfaction
• Led cross-functional team to integrate innovative performance support into Safeco’s Web-based sales platform, reducing support requests by 14%

Redmond, Washington, US

• PROGRAM MANAGEMENT / ELEARNING SIMULATIONS / LCMS / LOCALIZATION
• Led a cross-functional team in creating a new technical architecture and tools to build eLearning Simulations for Microsoft applications like Word and Excel
• Worked across three Microsoft business units to deliver functional specifications for a new Learning Content Management System (LCMS), including specs for content to be localized into 12 languagesPROGRAM MANAGEMENT /.
• Led teams working in Paris and London to produce French and UK versions of Encyclopedia Encarta
• Led cross-functional teams in Redmond to design, code, localize, build, test, and resolve issues
• Led team in Shanghai to develop a new "Learn English" feature

Bellevue, Washington, US

• PROGRAM MANAGEMENT / INFORMATION ARCHITECTURE
• Led design effort to increase the registration rate of new users to the site from 20% to 37%, which resulted in additional monthly revenue of ~ $763,000
• Led cross-functional teams in designing other major additions to the site: Reunion Center, Advanced Search, Active Message Boards, and Home page redesign

• PROGRAM MANAGEMENT / INFORMATION ARCHITECTURE / CMS
• Led technical and editorial teams in a challenging ten-month effort to transform the venerable print publisher into Britannica.com, recognized at launch as one of the most useful sites on the Web
• Led teams in creating user experience, information architecture, functionality, and design elements for 15 content channels –from Arts to the World
• Collaborated with leadership to form editorial teams and design content production and publishing workflow
• Worked with architect to design XML-based content elements for CMS
• Managed production of daily/weekly content production

• INSTRUCTIONAL DESIGN / ELEARNING / PROJECT MANAGEMENT
• Saved a faltering, mission-critical ERP implementation for Walgreens. Stepped in to lead instructional design, technical development, and project management for Walgreen’s eLearning
• Developed technical framework and tools to facilitate rapid production of eLearning modules
• Managed client, client resources, IDs, programmers, graphic designers, and A/V resources

Chapel Hill, NC, US

• INSTRUCTIONAL DESIGN / ELEARNING / PROJECT MANAGEMENT
• Designed and developed complex eLearning for students, faculty, and research subjects
• Produced digital media including audio, video, and animation
• Managed cross-functional teams consisting of physicians, health behaviorists, Web designers, AV specialists, graphic artists, programmers, and graduate research assistants
• Supported world-class research teams that enabled subjects to adopt healthy behaviors and reduce their risks related to smoking, HIV, breast cancer, and heart disease

Master Of Education (Med), Instructional Design And Educational Technology

Bachelor Of Arts (Ba), English Literature And Psychology