Peter Lewandowski Email & Phone Number

Bragança Paulista, Sp, Br

São Paulo, Brazil

Development of field activities in the diagnosis of defects, installation and corrective and preventive maintenance of equipment and systems. Identification of problems and needs of customers in order to improve the performance of equipment.Attend internal and external calls for printers and laser multifunction products from Xerox, Brother, Kyocera, Ricoh and Samsung product linesSpecialty in the Xerox line of high volume equipment Black & White and ColorBilingual Service (English and Portuguese)Installation and support of printing and scanning equipment on the customer’s network

Osasco, Sâo Paulo Brazil

Vila Maria, São Paulo

Remaq is a Print Outsourcing company / Managed Print Services in São Paulo, Brazil. • Supervise a team of technician, both in house and in the field, to ensure that the printers and the technicians were working to the highest standards.• Specialized support for the technicians via email text messaging and telephone.• Help support the machines in the Brother, Hewlett Packard and Xerox printers and Multifunction Devices • Write procedures to help with maintenance and troubleshooting of the printers and Multifunction Devices in our product lines.• Administrator for the Sales Lead program, which is used to find new clients.• Find Innovative ideas to reduce the costs associated with maintaining and repairing the equipment.http://www.remaq.com.br/

São Paulo Area, Brazil

I am a seasoned technical professional with 33 years of experience in office automation, working with copiers, printers, scanners and fax machines in the Brother, Konica, Ricoh, Samsung and Xerox product lines. I have vast experience in management and knowledge in computer networking. I am a Xerox Certified Instructor.I was member of the Global Imaging Systems (GISX) "Innovators Team", whose function was determined that repair costs were kept at low level, giving technical support to field personnel in an effort to help them resolve complex and serious issues with the equipment, in a timely fashion. At the same time, I worked directly with equipment makers Konica, Ricoh and Xerox, with the assignment to solve complex problems. I'm an active professional, that is interested in learning newer technologies and willing to accept the most difficult challenges.I am in possession of the following skills:• Fluent with English – USA and well in the process of learning Portuguese - Brazil • Excellent trouble shooting skills • Electromechanical technician with vast knowledge in reading wiring diagrams and schematics for troubleshooting • Excellent mechanical ability • Professional skills and relationship with the customer, both for internal and external clients • Ease of learning for new equipment with specialization on the same • Ability to educate and share knowledge gained from various sources • Extensive knowledge and familiarity with the Internet and networks • Experienced in handling and computer maintenance • Intermediate knowledge of Microsoft programs such as Windows, Word, Excel and PowerPoint. I humbly ask for an opportunity to meet with you and discuss how I may fit with your company and give the very best service that I am capable of.

Newington Ct

Schedule and deliver Certified Xerox technical training courses, throughout the Xerox product line, to service personnel from Connecticut Business Systems and other related core companiesMaintain accurate training records of all personnel that have attended the training classesIdentify additional training needs for Connecticut Business Systems service staff and give update and remedial training as needed, to ensure the highest standards of Connecticut Business Systems and Xerox.Create and manage service territories, through BEI Services, for all service personnel so as to maintain proper service call loads for all service technicians, to meet the appropriate response times for the customer base.Continue with the role of High Volume Specialist in more of a support position and make occasional visits to the field, on an as needed basis.

Newington Ct, Eua

Handle all escalated issues with all copier equipment with a speed of 95 prints per minute or higher.Conduct regular meetings with high volume team to discuss technical issues and provide ongoing training Keep all field technicians up to date on hardware, software and policy related issues Monitor and manage Ricoh, Konica and Xerox Hotline calls placed on High Volume equipment, with the primary focus being on the Xerox equipment.Monitor and maintain state of the art documentation on all supported systems.Review and maintain client communication records to document our transmittal of important information as well as client responses.Conduct weekly follow-ups on High Volume team performance and distribute to technicians and their managers.Maintain a call load on High Volume equipment to accomplish follow-ups and to stay current with equipment issues.Initiate contact with manufacturer’s technical representatives and resolve any High volume equipment issues that the company is experiencing. Run monthly Cost per Click reports on all High Volume equipment to ensure company profitability. Work with all team managers to resolve all excessive service issues on High Volume equipment.Monitor response times of High Volume Technicians and determine if additional/alternate resources are required to be assure client satisfactionAssist sales with demonstrations and sales calls pertaining to High Volume equipment when needed.

Enfield Ct - Eua

Supervision of assigned personnel.Assist the technicians with complex service calls.Establish individual and team performance goalsMotivate team members to raise performance levels and lower the cost of repairs.Recommend disciplinary actions consistent with company policies.Do in-field training with the techniciansEvaluate and submit performance evaluations to the service managerEstablish training schedules for the technicians.

East Hartford Ct- Eua

Electronics

High School Diploma