Vice President Data Services Consulting
Lowell, Massachusetts, United States
In my role, I managed a team of over 100 professionals, overseeing the global data services consulting practice to ensure alignment with UKG's business objectives. I spearheaded the successful implementation of numerous high-stakes projects, consistently achieving and surpassing forecasted time frames and financial goals. I worked across multiple departments to ensure client needs were fully addressed from pre-implementation through post-implementation, driving customer satisfaction and retention. I contributed to the development and execution of organizational strategies aimed at solidifying the company's position as a premier HCM solutions provider, leveraging superior quality and innovative technology. I built and mentored high-performing teams, fostering a culture of continuous improvement and excellence, and ensured that associates were fully engaged and aligned with the company's mission. I guided the organization towards adopting new processes and tools, enhancing overall efficiency, client satisfaction, and the ability to deliver value at every stage of the client lifecycle.Following are my key achievements:• Met and exceeded operational objectives for revenue, productivity, expense management, and service delivery in data services consulting practice, supporting UKG's short- and long-term goals.• Automated data gathering and conversion processes by creating/implementing AI and machine learning framework, decreasing manual efforts by 90% and improving data accuracy.• Elevated Customer Satisfaction (CSAT) scores from the 60th percentile to 85% within 18 months by employing a customer-focused approach, leading to improvement of post-implementation business operations.• Increased process efficiency by 30% and delivered more excellent customer value by streamlining and enhancing implementation processes for UKG products in collaboration with the services leadership team.
