Peter Logan Email & Phone Number

Bedford, Nh

Bedford, Nh

• Work as an escalation point and team lead for 20+ technicians.• Work with other leaders to create new/refresh old policies and procedures. • Enforce procedures and coach technicians when needed. • Take escalated phone calls from technicians when hotel staff/vertical brand who are frustrated. • Build a team to meet SLA’s and metrics• Deliver premium customer service

Bedford, Nh

• Create, work and closed tickets – Create tickets for issues found at hotels, resorts, casinos, and other properties in the portfolio. • Call customers and work remotely with whomever is available (technical or non-technical) to resolve issues that the sites are having.• Work as an escalation point for Level 1 Team to support guests at hotels.• Provide premium customer support and build rapport with everyone I work with. • Monitor tickets and down device boards to meet SLA’s and ensure quality and timely service for our customers.

Concord, New Hampshire

• Computer Repair – General hardware and software laptop/desktop repair • Resolve Customer Issues – Work side by side with customers to solve issues• Network Setup – Build and support networks of SOHOs • Data Transfer/Recovery – Handling data between computers, drives and applications• Management – Perform manager roles when owner is away • Training – Train interns, new hires and other technician’s from other store locations

Concord, Nh

As an Electronics Sales Associate, my responsibility is to provide the best possible customer experience while understanding their needs. Based on their needs, I can easily find them the product or service to fulfill those needs. With a strong background in IT services and Business management, I make it easy for a customer to say "Wow" while still maintaining a profitable margin.

My primary responsibilities included making sandwiches to customer specifications, cleaning and sanitizing work stations, and maintaining a customer rapport.

Associate Of Science - As, Information Technology

Associates in Science with emphasis on networking technologies. -Cisco Based Training -SQL Server Training -VoIP Training -Security.

Certificate Of Competency, Information Technology And Customer Support

Activities and Societies: A+ Certification Testing

Education record