PROFILEAccomplished and professional senior executive with a proven track record of success in streamlining operations, increasing efficiency, and improving profitability. Over 30 years of experience in operations management, with a focus on driving growth, increasing productivity, and improving customer satisfaction. Demonstrating the ability to lead cross-functional teams, optimize business processes, and execute strategic initiatives. Proven success in achieving key performance metrics, including revenue growth, cost reduction, and operational efficiency. Skilled in project management, budgeting, forecasting, and performance analysis with excellent communication, collaboration, and problem-solving skills.ACHIEVEMENTS- Re-aligned operational structures to reduce costs, whilst still enabling growth through localised empowerment, resulting in an 8% reduction in overheads year on year.- Developed and implemented operational strategies that increased efficiency and reduced costs resulting in service margin increase of over 3% in year.- Lead cross-functional teams to successfully outline, set-up, test and deploy a new Global product - Developed and managed the growth & expansion of UKI project services, taking it from a $6 million, 38% service margin offering to a $25 million, 55% service margin operation, deploying the process across US, Canada & France- Overhauled organisational structures to reduce costs whilst enabling growth through localised empowerment,- Lead the ingestion of 9 PUMV’s including management across multiple European countries.- Negotiated & implemented a £3.5 million, 5-year contract from a NHS Trust, delivering a 99.99% service offering across life cycle of contract. KEY SKILLS• Operations management• Project management• Budgeting and forecasting• Performance analysis• Team leadership and development• Strategic planning and execution• Process optimization• Cross-functional collaboration• Customer service• Communication and interpersonal skills
Listed skills include Management, Information Management, Crm, Document Management, and 46 others.
