Peter Longley Email & Phone Number

London, Gb

London, London, Gb

Working as Head of IT & Infrastructure and tasked with bringing the IT function back in house adding a first-class IT and workplace technology support function to provide technical services to 90 staff and up to 450 external workers; worked in a global and hybrid operating model with the requirement for a 365 and 24/7 technical support infrastructure.• Set-up the IT Department from scratch, going from a non-existent to a well-run service within 6-months.• Established robust service strategies, frameworks and scopes, defined policies and procedures, and set KPIs and SLAs.• Managed the Support Team, empowering individuals to exceed KPIs through motivational leadership techniques.• Orchestrated robust technical support across the IT estate including infrastructure, hardware, software, and telecoms.• Adopted a relentless approach to ensuring the business embraced modern technology, delivering a complete developed bespoke software solution to revolutionise the core workflow of the teams.• Delivered programmes and projects to enhance service performance and ensure continued BAU operations.• Migration to cloud-based technologies to support the new remote working model of the business following the Covid-19 outbreak.• Implemented new PowerBi reporting throughout the business to utilise the new software solution.• Recognised as a well-respected member of the senior management team and willing to go the extra mile.• Demonstrated excellent problem-solving capabilities and diagnostic skills, responded to issues in a timely manner.• Fostered agile working methodologies, embedded regulatory compliance and best practice processes for service issues,incident management, change controls, deployment, asset and capacity management to meet challenging SLA’s.

London, England, Gb

My role within Employer Services Ltd entailed the management of the local computer systems and also the datacentre environment where our systems reside and our clients use. This has included the project management to migrate to a datacentre and specification of required systems to enhance the facilities that Employer Services offer. The datacentre environment allows for around 200 people from around 90 different companies to connect to the system to manage and process the payrolls, uptime is of critical importance and therefore the day to day management has to be carefully planned. On-going maintenance and upgrades of the local computer systems including migrating all users to the Office 365 hosted platform and also the replacement of ageing blackberry mobile phones to new iPhone handsets enabling much better handling of company emails and enabling the staff to carry out duties in a much better way. During my time I have also replaced ageing servers with a new virtualised Hyper-V environment and implemented a new helpdesk system to improve the day to day support calls that we receive along with outsourcing to cloud solutions wherever feasible to reduce costs and provide more resilient systems.

London, Greater London, Gb

I was taken on at West Ham as an IT Support Specialist and was then made IT Manager after 1 year when the IT Manager left. I had to ensure the IT Department was run on a tight budget and ensure that I managed the £250k budget whilst also ensuring the high availability of systems at all times. I managed all the Department’s Policies and Procedures and had to ensure the backup and replication of key servers for Disaster Recovery. I produced the companies IT Disaster Recovery plan when I became IT Manager as one had not yet been arranged. Support for the Directors, Hotel and Conference Departments 24/7. During my time as IT Manager I had arranged and undertaken the migration from an old NT4 Domain architecture to Windows 2008 Active Directory, migration from Exchange 5.5 to 2003 and from 2003 to 2007 (as a continuous cluster replication to enable fault tolerance and higher availability for staff). I had installed wireless networking at multiple sites, managed the Web Proxy with rules implemented into the employee manual to ensure no misuse. I also Project Managed the VPN installation/configuration. Basic configuration of the BT Meridian PBX system including re-patching of telephone extensions, configuration of new employees, phone extensions and the setting up of voice mail for the office and also integration for the Hotel rooms.

I joined Elliott Sloane as a Technical Support Manager, managing a 50 PC user base LAN and was involved in numerous document management projects during my time there. My duties included the administration of a Novell server and installation of a Windows Server. I was also the Project Manager for the installation of LAN at new offices. I organised and prepared the Year 2000 disaster recovery testing for the Windows Network.

Holdsure Motor Policies took me on as a Computer Support Technician. During my time with them I managed the replacement of terminals from a HP UNIX with LAN PC’s for 70 users. I was also the administrator for the HP UNIX system prior to changing to LAN. I prepared our equipment for the Year 2000 disaster recovery testing and ensured everything was ready for implementation.

Gb

I was placed with Hornagold & Hills in their London office as part of my ITEC work placement and once I had completed my ITEC training the Company took me on as an IT Manager in their Brentwood office. My duties included but were not limited to managing 25 PC users, supporting personnel at multiple sites, installing equipment, phones etc at multiple sites, document management and graphical design. I also replaced all the computer systems to run more effectively.

Gcse

Nvq Level 3, It