Peter Lor Email & Phone Number

United States

La Crosse, Wisconsin, United States

• Wrote security policies including Acceptable use, Network security, Data management, Access control, Password management, Removable media, and Incident response for employees and administration.
• Built an account management system through Google Workspace directory.
• Analyzed Osnium for implementation to assist in case management, data collection, and reporting for domestic violence and sexual assault department.
• Followed SDLC and agile methods in Osnium implementation.
• Configured Microsoft Azure SQL Database to host Osnium.
• Worked with stakeholders and vendors to identify organizational needs and requirements.

La Crosse, Wisconsin, United States

• Performed help desk responsibilities including troubleshooting hardware and software over the phone and in-person.
• Familiarized with JAMF software to manage district devices through grouping, locating, deactivating, mass application installations, and updating/removing applications.
• Performed network cabinet management through ensuring correct ports were activated/online and cable management.
• Conducted detailed inventory of district IT devices through Microsoft Excel and IncidentIQ.
• Assisted new staff during orientation to setup district devices and Apple and Google accounts.
• Maintained district devices to ensure optimal condition through replacing broken screens, replacing hardware, and ensuring devices were updated and running on the correct OS.

Onalaska, Wisconsin, United States

• Provided excellent customer service to guests through cashiering and service desk responsibilities such as returns, exchanges, inquiries, and online orders.
• Assisted guests with product information, comparing electronic products, and directing guests to the appropriate products for their needs.

La Crosse, Wisconsin, United States

• Provided excellent customer service to guests through cashiering, phone calls, and in-store assistance.
• Performed detailed documentation of store incidents.
• Worked with IT department to troubleshoot retail store machines.
• Communicated efficiently to management regarding store operations.