Peter Lorentsen, Mba, B.Comm. Email & Phone Number

Manitoba, Canada

Winnipeg, Manitoba, Canada

Key Accomplishments: -Achieved record-breaking branch results in the company’s 25+ year history by skyrocketing revenue to $3 million per annum. -Increased year-over-year profit from 2020 to 2021 by 45%.-Transitioned a struggling branch into a profit centre-uncovered and eliminated redundancies, client relationship management, staffing, resource, and process obstacles.-Grew Revenues by 12% in 2021 with a company average of 8% through attention to improved efficiencies, repeat business and closing new accounts.-Generated an employee productivity lift of 15% via effective onboarding/training, coaching calls, team tracking, goal setting and ongoing communications.-Coached and mentored a new branch manager to ensure rapid success. -Continuously share best practices and successes with the branch management team on MS Teams to optimize national operations.-Sold and managed the Region's largest bird mitigation project in history, valued at $250,000. Responsibilities: -Manage the Manitoba and Nunavut region in a company specializing in commercial, industrial and residential pest control services. -Provide leadership to 14 multidisciplinary team members, including a service manager, customer service/sales/dispatch generalist, and field staff. -Continually build a positive and high-efficiency team by hiring quality staff, leveraging team engagement and coaching strategies and implementing re-engineering to eliminate poor performers.-Conduct managerial audits for food plants throughout the province–analyze documentation, service quality and gaps to ensure clients’ meet government regulatory requirements.-Manage branch purchasing, supply inventory control and a fleet of 14 vehicles (maintenance, fleet control, inspections and vehicle sales),-Perform full-cycle sales for corporate and industrial accounts, including cold calling, presentations, proposals, and account management.-Resolve contentious customer concerns escalated from the team.

Vancouver, Bc Canada

- Achieved record-breaking sales results with the highest revenues of 18 Canadian franchises in three consecutive years. Increased sales in one month by 60% with an innovative program.- Developed a profitable franchise within three months and maintained profit results throughout tenure. - Slashed labour cost by 40% in the third year that increased profitability by 20%.- Member of the Franchise Advisory Council (2017–2018). Chosen as the first Canadian representative to provide input on new sales, operational and marketing initiatives or streamline existing franchise operations.- Represented Canadian franchise owners coupled with improving and growing the brand by overseeing national marketing, promoting business ownership to prospects, initiating beneficial changes and protecting the brand.- Continually advised other franchise business owners, acted as an executive coach on all operations.- Maximized customer and member retention by building a close family style culture.- Developed a company vision and mission to provide a corporate infrastructure that focused on customer service excellence, driving efficiencies and a team-focused culture. - Conducted multiple feasibility studies for several locations, including business plan development.- Established a franchised fitness location, including business plan development, securing financing, venue location, coordinating facility renovations, recruiting and training of all personnel.- Created/monitored KPIs in Excel to analyze sales, team performance and conversion rates.- Employed integrated lead generation and CRM applications to optimize lead management and closing.

Victoria Bc

Key Accomplishments: - Managed $23 million in client assets, personally secured $17+ million of new business.- Recognized by the Founder/President for closing the most new accounts, the largest RRIF transfer, and the highest conversion rate in a one year period in the company’s history.- Advised the acquisitions and development team on real estate projects for investment.-85% of sales were conducted on the phone with clients across Canada. Responsibilities: - Held an executive sales position focusing on assessing clients’ financial needs and promoting investment products (requiring the ability to interpret, apply and explain complex legislation, policies and financial information to clients). - Developed and implemented sales plans and strategies to exceed expectations.Managed the full sales lifecycle, including cold calling, presentations, investment, reinvestment/portfolio expansion, and client referrals.

Whistler, Bc Canada

Key Accomplishments:- Responsible for achieving the industry’s top standards for customer service (5 Diamond). - Represented departments to plan and organize large events to ensure flawless execution.Responsibilities: - Managed all aspects of three departments (Guest Services, Spa and Housekeeping) involving strategic planning, overseeing operations, recruiting staff, and training and supervising up to 100+ departmental staff.

Vladivostok, Russia

Key Accomplishments:- Overcame government obstacles and received a reference letter from the Canadian Ambassador to Russia based on excellent performance in the position. - Developed longstanding relationships with high-ranking government officials to improve business visibility.- Elevated hotel room night sales by 27% and overall business revenue by 14%. - Slashed costs with numerous vendors (food and beverage, utilities and professional services).- Managed the operations to achieve under projected expense budgets.- Pioneered wireless internet in Russia–first commercial business to be wireless.- Initiated a customer service training program to improve service standards. - Commenced as a Guest Service Manager/Assistant Manager, promoted to Financial Controller after one year and advanced to General Manager one year later.Responsibilities: - Reporting to the President in Victoria, BC, independently directed a Canadian-owned hotel in the Russian Far East. Led five assistant managers in optimizing all operations of a boutique hotel.-Managed budgets. Prepared executive reports. Performed financial analysis, purchasing and inventory control.- Directed Food and Beverage Operations. Planned and hosted high profile events, conferences, weddings and parties for corporations such as N.A.T.O, Mercedes Benz, Shell Russia, Gillette, and Mars Inc.- Utilized creative thinking skills to solve logistical problems with purchasing and transporting goods.

Master Of Business Administration - Mba, Business/Commerce, General

Bachelor'S Degree, Entrepreneurship/Entrepreneurial Studies

Diploma Of Education, Hospitality Administration/Management