Peter Lorenz Email & Phone Number

Vienna, Austria

Consulting/Beratungo interims GMo Beratung für Hotels und Restaurantbetriebeo individuelles Coaching für MitarbeiterInnen in Key Positionso Bindeglied zwischen Eigentümer und Management Company sowie anderen PartnernWarum Lorenz.solutions:o Nach 30 Jahren Tätigkeit in der internationalen Spitzenhotellerie in unterschiedlichen Positionen, bin ich ihr idealer Ansprechpartner in den Bereichen Operations, Sales, Revenue Management, Lifestyle und Leadershipo 14 Jahre Erfahrung als Geschäftsführender Hoteldirektor o Passion für Menschen, deren Geschichte, Wünsche und ZieleTraining/Coachingo Individuell abgestimmte Trainings in den Bereichen - Leadership - Kommunikation - Sales - Krisenmanagement - ServiceExcellence / Operations Warum Lorenz.solutions:o zertifizierter Trainer in den Bereichen Sales, Revenue Management, Leadership, Serviceo ISO zertifizierter Trainer ab 07/2020o Lebendige Trainingsgestaltung mit zahlreichen Beispielen aus dem richtigen Leben basierend auf 30 Jahren Erfahrung als Dienstleistero Erfolgreiche Verbindung aus Training und individuellen Coaching Sessions für Gruppen und Einzelpersoneno Mitarbeiter benötigen Hilfe beim Umsetzen des Erlernten - beim Wissenstransfer aus dem Trainingsraum hinein in den Alltag. Dies ist der Zeitpunkt bei dem der Erfolg vieler Trainings verwässert und wo ich ansetze um für eine entsprechende Nachhaltigkeit zu sorgenModerator/Key Note Speakero Moderation von Firmenevents und Podiumsdiskussioneno Key Note Speeches in den Bereichen Motivation, Leadership, Sales

Salzburg

Leipzig

Vienna

Direct strategic planning and business operations for Lifestyle Collection hotel with 369 guest rooms and nearly 1.5K square-metres of meeting space. Oversee hotel leadership with indirect responsibility for 135 staff members. Recruit, hire, train and coach executive committee team members. Partner with hotel owner and executive committee to develop business strategy that balances interests of property and Marriott brand. Establish aggressive performance targets. Supervise translation of high-level objectives into effective revenue management strategies and monitor execution. Analyse business and financial results in relation to budget and goals. Evaluate return on capital expenditures. Continually identify opportunities to expand and defend profitability while maintaining world-class guest satisfaction. Challenge existing processes, promote innovation and facilitate change. Conduct performance appraisals. Interact directly with guests to gather feedback. • Profitably repositioned hotel to capitalise on opportunities in meetings, conferences, incentives and events (MICE) segment by hiring 2 new sales managers and refocusing F&B operations on banquet services. • Grew market share 18% and moved into #2 spot from #4 by driving analysis of market intelligence and effective targeting of competitor accounts. • Strengthened occupancy rates and top-line revenue despite addition of 6K rooms to local supply.• Orchestrated successful guest room renovation project across hotel in 2013. • Tightened cost control by renegotiating existing vendor contracts and sharpening collaboration with central procurement. • Honoured with Special Recognition Award by Amuse Bouche in 2015.

Munich

Spearheaded business planning and operational execution for Marriott Lifestyle Collection hotel with 261 rooms, 300 square-metres of banquet space, Italian restaurant and bar. Provided executive direction across finance, brand management, performance monitoring, improvement programs and guest satisfaction. Delivered hands-on leadership during prime operating hours. Played key leadership role in Munich sales, marketing and revenue management cluster. Advanced proactive sales and e-commerce management campaigns. Leveraged Marriott International sales engine to stimulate demand as needed. Acted as Chairman of South German and Switzerland Business Council.• Transformed restaurant and bar into local hot spot by planning and leading complete redesign project.• Enhanced restaurant sales volume and reputation by recruiting Italian chef to create authentic dishes and develop new food concepts for lunch and dinner. • Accelerated F&B sales by targeting opportunities in market to host smaller, more exclusive meetings. • Increased visibility by optimising marketing campaign to maximise ROI on limited budget.• Won Culinary Excellence Award in 2007 for Best Chef.

Eschborn

Area Director of Sales & Marketing – Eastern Europe (2004-2006)Drove production of sustainable business results for region with 31 hotels in 8 countries from the Czech Republic and Israel to Poland, Russia and Kazakhstan. Crafted strategic initiatives to grow market share, revenue and profitability while exceeding guest expectations. Aligned sales opportunities and best practices across region. Facilitated hotel business positioning workshops and sales trainings. Communicated expectations for planning and performance to all area teams. Contributed to development and conversion of new properties by overseeing relationship building and negotiations. Evaluated and approved deals. • Fostered trust and cooperation across region by working on-site with sales leadership to understand markets, cultures, buying behaviours, competition and hotel-specific dynamics. • Delivered strong revenue growth, expense controls and ROI for all hotels in portfolio. • Solidified brand equity and customer loyalty by consistently meeting balanced scorecard targets. • Integrated all managed and franchise hotels into regional marketing communication strategies.

Eschborn

In addition to the responsiblities and tasks as an Area Director of Sales & Marketing Eastern Europe I also amplified returns on marketing investments by facilitating marketing workshops to identify cluster environments and implementing effective campaigns for each property.

London, Großbritannien

Managed largest Marriott reservation centre outside the US with 152 associates offering service in 5 languages. Collaborated with executive committee to define operations strategy. Directed implementation of business plans and key initiatives across all functional areas. Hired, trained and developed call centre staff. • Lowered cost per reservation 18% in partnership with finance divisions of hotels and global sales office. • Improved relationships with hotel General Managers by directing leadership team to reimagine hotels as internal customers and by crafting balance scorecard to measure performance for each property. • Elevated service levels by introducing role of property champion and arranging on-site training for selected reservation agents. • Completed integration of Ritz Carlton reservations centre operations into Marriott call centre with no disruptions while delivering cost reductions to hotel. • Earned Special Achievement Award and Financial Achievement Award in 2001.

Hamburg, Deutschland

Abschluss Industriekaufmann

Restaurantfachmann