Experienced and accomplished Senior Service Director with over 30 years of operational and strategic management experience in complex IT environments. Proven record of successful service delivery, team leadership, and implementation of operational and business plans. Skilled in building strong internal and external stakeholder relationships, motivating and educating teams to achieve results. A results-driven, influential leader.ILM 5 AccreditationITIL Foundation Accreditation v3ITIL Service Strategy Accreditation v3ITIL CSI Accreditation v3BPSS Security ClearanceMoD Security Clearance• Service Delivery Management: Extensive experience leading service delivery teams and functions, ensuring alignment with business objectives and client expectations.• Operational Leadership: Proven track record of leading large teams and managing complex operations within high-growth environments.• Process Optimisation: Skilled in identifying inefficiencies and implementing process improvements to drive scalability and operational efficiency.• Customer Success: Adept at maintaining high levels of client satisfaction through effective resource management, service quality control, and proactive issue resolution.• Cross-Functional Leadership: Experienced in managing cross-functional teams to deliver seamless service across multiple geographies.• Continuous Improvement: Strong focus on refining processes and systems to enhance productivity, reduce costs, and scale service delivery operations.• Change Management: Led multiple transformation initiatives, improving service delivery functions while driving significant cost savings.• Commercial Acumen: Expertise in managing budgets, P&L responsibility, and financial performance improvement initiatives.• ITIL & Incident Management: Strong background in IT Service Management, including ITIL, with a focus on incident management and service optimisation.