A disciplined, versatile and results oriented business manager with a solid track record of building successful administrative and customer service teams whilst working within a demanding service industry environment. Organised and methodical, enabling analysis of customer focused administrative and operational processes and implementation of efficient methods. Very strong background in safety and human resources management. Effective team leader with a strong commitment to efficient and high quality service delivery.Having recently finished writing a Science Fiction novel that was researched, self-funded and hopefully will be published shortly, I am now looking to get back into the workforce once again.