Peter Lozano Email and Phone Number

- Handle phone and email inquiries from customers, sales representatives and field personnel regarding post-sales support, order status and product information.- Identify and assess customer needs. - Expedite required changes and appropriate solutions, and follow-up to ensure resolution.

I am currently the co-host, editor and producer of the Podcast Movies That Made Us Gay. We are a growing independently produced podcast focused on movies that have an influence on the LGBTQIA community. As a co-host of Movies That Made Us Gay I am responsible for research of the weeks topics and being able to discuss each movie with our guest in an engaging and humorous manner. I run our soundboard and mixer live-to-tape while simultaneously engaging in the weeks conversation.As editor of Movies That Made Us Gay I am responsible for the recording, mixing and editing of the show. Our recording equipment consists of 2-4 microphones, headsets, a mixing board as well as setting up any video call sessions (skype, zoom, facetime, etc). All this is run through a digital audio recorder to be edited in Garageband. The editing and quality control of a 90 minute program can take upwards of 4 hours to add additional audio clips, sound effects and music.As Producer of Movies That Made Us Gay I am responsible for maintaining the consistent audio quality of the show. I monitor sound levels, include audio clips and sound effects from our soundboard and keep track of episode length. I also create and post our official social media submissions including weekly episode announcement images, video clips with audio and additional social media content. Our independently run podcast has over 95,000 downloads, 1450 followers on Instagram and Facebook and is growing every day. We have placed in iTunes top 50 podcasts (Movie Reviews) multiple times and have been featured in Shoutout LA.

- Technical expertise in electronic software delivery, fixing electronic delivery issues. - Customer support for Tier 1 technical troubleshooting. - Handle phone, e-mail inquiries from customers, sales representatives, and field personnel regarding post-sales support, order status, product information- Identify and assess customers needs- Expedite required changes and appropriate solutions, and follow up to ensure resolution- Assisted in migration of Guidance Software Customer Service processes to Open Text. Migration consisted of cross training Open Text staff on Guidance Software products and process as well as learning Open Text systems (ITSM) - Competent in Oracle, SalesForce, ServiceSource, ITSM

- Support for Account Executives in quoting, software audits, and product management.- Technical expertise in electronic software delivery, fixing electronic delivery issues.- Customer support for Tier 1 technical troubleshooting.- Assisted in migration of Guidance Software Customer Services processes to Open Text. Migration consisted of cross training Open Text staff on Guidance Software products and process as well as learning Open Text systems (ITSM)- Competent in Oracle, SalesForce, ServiceSource, ITSM

- Create schedule for Gourmet Market sales floor staff.- Check in, tag and place new merchandise on the sales floor.- Assist customers with take-out deli items, packaging and register.- Assist with catering orders for parties of various sizes, including major holiday catering menus.

- Production Department Assistant (shipping and receiving)- Received and logged all incoming packages- Processed orders as they came into Oracle queue.- Processed and packaged all outgoing shipments and orders, company wide.

- Supervised a staff of 25 part-time employees. Responsibilities included hiring, training, disciplinary actions, scheduling and payroll.- Oversaw department budgets including payroll, supplies and uniforms.- Various operational responsibilities included acting as Manager on Duty, face to face customer interaction, reconciling five cash tills, maintaining exhibits and reporting any malfunctioning or broken exhibits to the proper channels.