Peter Lubbs Email & Phone Number

Remote

• Managing LXC/LXD container environments hosting WordPress content on ZFS-based filesystems
• Integrating CloudFlare DNS and DDoS protection services
• Troubleshooting multi-tenant PHP-FPM/NGINX/MariaDB web frameworks
• Using Ansible playbooks and roles for managing large-scale muli-zone cloud infrastructures and deployments
• Provisioning and configuring GCP and OCI Compute and Storage resources
• Interacting with RethinkDB for site service management

Austin, Texas

• Built, deployed, and managed bleeding edge scientific HPC systems to advance open science initiatives for NSF and XSEDE
• Maintained high availability and uptime for petascale Lustre filesystems
• Optimized the management of hardware assets and logistics chains in large scale computing systems
• Improved configuration and fleet management processes of 5900+ compute nodes and batch scheduling services through multiple upgrades
• Troubleshot and fixed Intel OPA fabric management to improve intra-node communication
• Overhauled and re-wrote sparse documentation into a functional and informational set of turn-key runbooks to minimize siloed knowledge

Austin, Texas

• Managed capacity planning and expansion of LBaaS services across five geo-dispersed data centers
• Led disaster recovery operations and incident management through business critical failures impacting internal and external users with complete recovery
• Overhauled and re-designed automated logging facilities to improve customer experience and troubleshooting
• Streamlined CI/CD and configuration management processes for both development and production environments
• Participated in next-generation development of cloud-based load balancing solutions utilizing emerging technologies

Austin, Texas

• Developed extensive logging facilities used in performance analysis and improvement of high-availability SDN API services based on Openstack technologies
• Redesigned and continually tuned BigIP f5 edge services to improve response times for request handling in large scale cloud networking environments
• Continually engaged in peer-programming to build team continuity and expand personal knowledge of emerging processes

Austin, Texas Area

• Transitioned costly bare metal hardware to virtualized infrastructure to reduce operational costs involved with MySQL and gate/relay mail services
• Developed extensive support training curriculum both for product and Linux educational applications to empower customer representatives to reduce time-to-resolution
• Designed monitoring components and scripts to accurately assess and differentiate critical issues from informational alerting
• Served as technical lead administrator mentoring new administrators to Linux and resolving escalated issues

San Antonio, Texas Area

• Executed Exchange and POP/IMAP email data migrations for marquee and enterprise scale customer base through extensive scripting and monitoring
• Served as the primary contact and first impression for large customers delivering first-class migration experiences
• Instituted process management workflows to iterate and improve the customer experience
• Handled all customer escalations on small-to-medium business accounts from junior engineers
• Designed and formatted customer-facing documentation for user base introducing them to their new email platform
• Undertook Linux self-education to reduce time-to-resolution on customer issues with custom-built scripts and contribute to, and eventually join, the Linux Administrator team

Blacksburg, Virginia

• Promoted from front-line to senior escalation for incoming customer issues
• Grew support team from a small startup operating within standard business hours to a world-class customer support operation offering email, phone, and chat support 24x7
• Transitioned support services from Blacksburg, VA to San Antonio, TX to incorporate into Rackspace through our acquisition including building out a full team of dedicated representatives

Bachelor Of Arts (B.A.), Philosophy

Activities and Societies: Mu Beta Psi, Ethics Bowl, Roanoke College Choir, Roanoke College Band, Senior IT Support SpecialistI focused on.

Education record

Activities and Societies: PHHS Marching BandI was enrolled in both the CENTER for Advanced Studies and C.I.T.Y. School programs for AP and.