• Developed Python software as part of a holistic solution for a complete physical analysis project• Designed and developed a user-friendly dashboard to visualize and analyze the collected data• Actively participated in code reviews and provided feedback to improve code quality and maintainability• Utilized version control systems to manage source code and facilitate collaboration among team members

● Provided technical assistance to clients from all over the world (including Fortune 500 customers) in the maintenance of Web-to-Print solutions● Maintained application and demo storefront on Linux and Windows servers (IIS)● Interacted with developers, designers and product managers about customer requests and bugs● Conducted remote troubleshooting sessions with clients to resolve complex technical issues related to the Web-to-Print solutions, ensuring customer satisfaction and minimizing downtime● Developed and customized monitoring solutions with Grafana and Zabbix, creating visually appealing dashboards to track critical system metrics and performance data● Managed client interactions through a custom CRM platform, ensuring personalized and efficient communication for customer satisfaction● Created and maintained a comprehensive knowledge base and support documentation, enabling both clients and team members to find solutions quickly and efficiently● Assisted in the onboarding and training of new technical support team members, ensuring a smooth transition and consistent quality of service● Participated in regular team meetings to discuss ongoing challenges, share best practices, and brainstorm ideas to improve the overall support process● Developed JavaScript samples and prototypes to demonstrate specific functionalities● Developed and maintained automation scripts and templates using Python, PowerShell, Bash● Utilized both Azure and AWS cloud platforms for server monitoring● Utilized Microsoft Office suite (Word, Excel and Power BI), to analyze and visualize data, create reports, and streamline workflows and decision-making processes● Responded to critical cases on-duty

• Training design and development of an inventory system for a pharmaceutical company using React (Frontend) and Flask (Backend), as well as the deployment of the system• Identification of requirements and preparation of a report on this work