DEPT. are a pioneering technology and marketing services company that creates end-to-end digital experiences Key Responsibilities• Worked as part of a cross-functional squad to bridge the gap between the client/product owner and developers to achieve successful delivery of projects• Acted as a delivery lead where required to run scrum ceremonies to ensure the project is kept on track and deadlines are met.• Conduct in-depth analysis of the landscape and trends to be able to inform critical business decisions.• Document the as-is state to identify gaps, weaknesses and opportunities in current processes or workflows• Using research, data and complex reasoning to formulate an appropriate to-be process that aligns business goals with technology solutions. • Comprehensive requirement gathering to ensure project outcomes are appropriately defined.• Engaging with stakeholders in various methods including running workshops• Writing detailed and concise user stories, journeys and acceptance criteria.• Assisting in product design and roadmaps as well as maintaining, prioritizing and refining product backlogs• Assisting the QA team with testing and analysis to ensure any solutions are rigorously tested• Create dashboard reports and data visualisation to present complex data to stakeholders• Creating comprehensive documentation for (but not limited to) - business requirements, process flow diagrams, project planning, handover and knowledge transfer etc. • Develop tools and materials for internal use. • Worked in a fast-paced environment with constant changes and pivots in project goals and timelines

Department of Resources helps the community and the government make the best use of our renewable and non-renewable land, mineral and energy resources. They deliver policies, programs and services that support industry while reflecting the needs of the broader community.Key Responsibilities• Implementation, maintenance, support and improvement of SAP S4Hana environment.• Continuous improvement and business as usual activities across multiple SAP modules.• Ensure SAP landscape consistency to enable successful System Integration Testing (SIT) and UAT for system changes.• System compatibility testing.• Management of user access and role management within the SAP system to ensure system integrity and compliance with internal/external audit. Provide regular security monitoring reports.• Perform business process analysis, assess business problems and root cause analysis.• Stakeholder engagement to facilitate business process design and determine the business capabilities and change needed.• Extract, refine and document functional and technical requirements.• Current and Future state process mapping and prepare options papers with benefits/risk.• Where required, provide and perform backend configuration of the solution.• Extensive use of Atlassian/Jira tool set to define and document solutions/bugs/fixes required and collaborate with end users and developers.• Provide input into Test Plans, design and document test scripts. Administration of test tool Qtest and Jira, as well as SAP Component Based Automated Testing.• Assist Change Management team and Training lead.• Drive successful end-to-end implementation through the software development lifecycle - use of agile/waterfall methodology.

WorkPac is an Australian company that delivers Human Capital Solutions. The credit department's role is to minimize the exposure to risk for the company by ensuring the appropriate checks are put in place to ensure clients are worthy of credit, as well as ensuring clients pay to terms to ensure positive cash flow for the business. Goodmans LLP logoCollections ClerkCollections ClerkGoodmans LLP · ContractGoodmans LLP · ContractOct 2013 - Jan 2014 · 4 mosOct 2013 - Jan 2014 · 4 mosToronto, Canada AreaToronto, Canada AreaGoodmans LLP is an industry leading Canadian law firm based in Toronto, Ontario. The collection team ensures that Partners of the firm are billing clients regularly, and that clients are paying invoices without delay.Key Responsibilities• Providing expert customer service and query handling to internal and external clients• Troubleshooting and problem solving technical queries• Reporting and process analysis for both internal and external clients• Knowledge, support and mentoring for a team of 8• Liaising with offshore data processing team• Data and statistical analysis• Continuous improvement of processes and systems• Approving or rejecting applications for credit• Looking after a ledger of $8 – 10 Million• Maintain accurate records• Identifying clients requiring special attention• Reduction of bad/doubtful debt

Goodmans LLP is an industry leading Canadian law firm based in Toronto, Ontario. The collection team ensures that Partners of the firm are billing clients regularly, and that clients are paying invoices without delay.Key Responsibilities• Contact Partners to ensure they are billing clients at month end• Contacting clients by phone, e-mail or letter to collect payment• Reconciling client accounts• Handling of ledgers and reporting to the collections supervisor• Allocating payments• Organising write-offs• Identifying accounts that need special attention• Handling disputed accounts and negotiating payments• Working with Partners to ensure relationships with clients are maintainedAchievements• Collecting delinquent debt more than 720 days old• Reconciling the account of a major client that was disarranged and complicated which was key to collecting payment

WorkPac is an Australian company that delivers Human Capital Solutions. The credit departments role is to minimize the exposure to risk for the company by ensuring the appropriate checks are put in place to ensure clients are worthy of credit, as well as ensuring clients pay to terms to ensure positive cash flow for the business. Key Responsibilities• Supervision of 2-3 staff• Approving or rejecting applications for credit• Looking after a ledger of $8 – 10 Million• Ensure invoices are accurate and timely• Maximum amount of daily contact with clients to increase collections• Maintain accurate records• Indentifying clients requiring special attention• Maintain the functional relationship with clients, including site visits• Work closely with other departments, particularly sales and finance• Representing WorkPac at conferences and functions• Reduction of bad/doubtful debt.• Working closely with a third party collection agency and solicitors for legal mattersAchievementsIndustry leading monthly average days sales outstanding of 31 – 33 days.Achieved all monthly targets for both days sales outstanding and 90 day debt for calendar year 2012.Saved $120K from being written off in 2012 from a client with debt going back to 2010.Created excel spreadsheets to help with reporting and collection process. Allowed more time for team members to undertake other tasks.Improved relations with other departments Completed a Crestcom bullet proof manager course

Legal Credit Controller/2IC Cash Collections TeamThe Customer Accounting department is responsible for all collections, invoice and query handling, and banking within the Australian operations of DHL Express. Key ResponsibilitiesManagement and supervision of 5 staff Contacting people or businesses by phone, e-mail or letter to ask for paymentMaking adjustments and resolving problems within the credit control departmentHandling of ledgers and reporting to the credit managerAllocating of cashMaintaining accurate credit records and referring any problems to the team leaderFollowing up on regular contact with clientsIdentifying accounts that need special attentionHandling disputed accounts and negotiating paymentsAssessing credit worthiness by searching for legal supporting informationApproving and rejecting credit applicationsWorking closely with the credit manager to make sure all clients are served accordingly.Working closely with a third party collection agency to oversee legal proceedingsWatching out for company lossesReduction of Bad/Doubtful Debt provisionWorking closely with other departments, particularly the Sales DepartmentAdministration of accounts with suspended credit AchievementsCompleted workshops in people management and delegation2006 average collection of 85% of 4 million dollar ledgerReduction of legal/pre-legal ledger by 50% over 2008 – 2009Created excel spreadsheets and word documents to assist in reporting and collection process. Allowed collectors more time to make callsCreated a credit application manualRefined and created a precedent for pipeline/floater position