Peter M. Email & Phone Number

Málaga, Andalusia, Spain

Dublin, Ireland

Provide guidance on Incident, Change and Problem Management to all support staff and assist in their training and knowledge development.Provide pre-emptive network design optimization recommendations based on periodic network and service performance, capacity, and security analysis.Responsible for the execution and managing the Major Incident/Problem.

County Dublin, Ireland

Supporting the Business Strategy and ensuring that the delivery of agreed Group Technology and Change (IT@BOI) service levels are met by controlling change in a defined, planned, and systematic fashion, whilst minimizing disruption to end users of the affected services. Ensuring that technical changes to IT services are adequately impact assessed.

ITC & GCQ

Working as a Software Asset Manager and continually driving effective Service Governance across all Customers, Stakeholders and Vendors.Monitoring and controlling requests, ensuring data held within SNOW Product Tool is up to date and is reporting correctly and accurately.Routinely monitor for accuracy and coverage and taking necessary steps to improve.

County Dublin, Ireland

• I work for Business Banking Client Services where I ensure that all deliverables are produced and dispatched on time in accordance with agreed client service level agreements and agreed quality standards. Overlooking.

County Dublin, Ireland

I work for the Support Services for the Branch Network, dealing with data production and IT software for the BOI Group. I work with extreme efficiency and I’m highly trained.

County Dublin, Ireland

I was hugely involved in carrying out testing for the BOI Business Banking Apps, working under huge pressure and achieving our deadlines.

County Dublin, Ireland

I eliminated duplicate Mandates from ROI, NI, GB and Corporate Customers. I used my initiative and took on lead roles and responsibilities within this area.

County Dublin, Ireland

I dealt with processing new and existing standing orders and direct debits. This role needed a high level of accuracy and attention to detail which I performed at the highest level at all times.

County Dublin, Ireland

Bank of Ireland has a joint venture with POFS and I was part of this dynamic Team. This gave me fantastic knowledge and understanding of how joint ventures work between big companies and an insight as to how the Business Model operates. I was involved in the Account Opening process and also Growth Bond Savings for NI/UK Customers and worked successfully.

County Dublin, Ireland

Dealing with customers and obtaining the best rates of exchange and with precise precision informing the customers of the rate of exchange on that day. Dealing with daily accounts that were overdrawn and informing customers of their credit risk. Dealing with these accounts gave me the knowledge to realize that Accounts is an area that I would like to.

County Dublin, Ireland

This Department involved amending customer’s profiles and verifying signatures etc., to ensure proper audit controls were in place. This required attention to details at all times and needed staff to be fast in dealing with the profiles to ensure quality Customer service. I was also involved in cheque clearing where a high volume of cheques would be.

Certified Snow License Manager Administrator Exam, Snow Software Application, Certified Snow Advanced User Certificate

Snow’s SAM platform empowers organizations to optimize software licenses & reduce costs by providing insight & control of software.

Certified Snow Professional In Slmau, Snow Agent Software Tool, Certified Snow Professional Certificate

Snow’s SAM platform empowers organizations to optimize software licenses & reduce costs by providing insight & control of software.

Education record

High School, Leaving Cert Successfully Graduated Class 2007

Activities and Societies: Basketball, Football, P.E

Education record

Primary School