Peter M. Email & Phone Number

Málaga, Andalusia, Spain

Dublin, Ireland

Provide guidance on Incident, Change and Problem Management to all support staff and assist in their training and knowledge development.Provide pre-emptive network design optimization recommendations based on periodic network and service performance, capacity, and security analysis.Responsible for the execution and managing the Major Incident/Problem management/Change Management processes to ensure optimal overall Service Level Performance/Agreements. Provide process performance reports to management and attend reviews when required to do so.Conduct management meetings and ensure customer sign off prior to incident, problem & change resolutions/implementations.Providing effective day to day support for applications / multiple systems through accurate problem identification and timely resolution of production issues. Drive effortlessly on customer feedback as part of CSI.Taking ownership in monitoring and managing KPR’s/KPI’s as well as logging RAG ratings on Risk Monitoring Tool for Incident Trends, Problems and Changes. Closely works with Key Stakeholders / Vendor Management / Suppliers to establish procedures, ensuring that preventative measures are put in place for future incidents, changes, problems occurring.Continuously monitor disaster recovery plans, assisting in recovery support where applicable and engage in Testing analysis. Work effectively as a Team, Coaching, Educating and Leading other members.Develop, implement, analyze, measure, and improve disciplinary-specific processes and procedures to identify opportunities for continuous improvement/growth.

County Dublin, Ireland

Supporting the Business Strategy and ensuring that the delivery of agreed Group Technology and Change (IT@BOI) service levels are met by controlling change in a defined, planned, and systematic fashion, whilst minimizing disruption to end users of the affected services. Ensuring that technical changes to IT services are adequately impact assessed, prioritized, scheduled, authorized, and implemented, in line with processes through using the appropriate tools, including chairing CAB Meetings and drafting up MOM’s. Provide an escalation point and make decisions for all technical changes as well as coordinating releases and interdependencies across different systems / services.

Itc & Gcq

Working as a Software Asset Manager and continually driving effective Service Governance across all Customers, Stakeholders and Vendors.Monitoring and controlling requests, ensuring data held within SNOW Product Tool is up to date and is reporting correctly and accurately.Routinely monitor for accuracy and coverage and taking necessary steps to improve service/s where and when required. Upgrading workstation and server builds to include latest version of agent in addition to other Software Products.Liaising with Change Release Mgmt. Team, Key Stakeholders / Procurement, Infrastructure Operations to deploy latest versions of Software to both new/existing devices, when required.Monitoring utilization of existing entitlement and applying changes to individual license assignments when required.Tracking and monitoring weekly reports for behaviors that require further investigation as well as managing and coordinating software delivery life cycles and removing shelf-life products in terms of cost avoidance/saving. Dealing with risk and control issues, providing audit recommendations and reporting audit findings on BOI Risk Monitoring Tool.Carrying out Bi-Annual Recertification processes for SW Products such as MS Azure, MS Software & direct access to other Software.

County Dublin, Ireland

• I work for Business Banking Client Services where I ensure that all deliverables are produced and dispatched on time in accordance with agreed client service level agreements and agreed quality standards. Overlooking and monitoring internal controls.

County Dublin, Ireland

I work for the Support Services for the Branch Network, dealing with data production and IT software for the BOI Group. I work with extreme efficiency and I’m highly trained.

County Dublin, Ireland

I was hugely involved in carrying out testing for the BOI Business Banking Apps, working under huge pressure and achieving our deadlines.

County Dublin, Ireland

I eliminated duplicate Mandates from ROI, NI, GB and Corporate Customers. I used my initiative and took on lead roles and responsibilities within this area.

County Dublin, Ireland

I dealt with processing new and existing standing orders and direct debits. This role needed a high level of accuracy and attention to detail which I performed at the highest level at all times.

County Dublin, Ireland

Bank of Ireland has a joint venture with POFS and I was part of this dynamic Team. This gave me fantastic knowledge and understanding of how joint ventures work between big companies and an insight as to how the Business Model operates. I was involved in the Account Opening process and also Growth Bond Savings for NI/UK Customers and worked successfully with a highly skilled Team.

County Dublin, Ireland

Dealing with customers and obtaining the best rates of exchange and with precise precision informing the customers of the rate of exchange on that day. Dealing with daily accounts that were overdrawn and informing customers of their credit risk. Dealing with these accounts gave me the knowledge to realize that Accounts is an area that I would like to progress to and so I have started studying Accountancy.

County Dublin, Ireland

This Department involved amending customer’s profiles and verifying signatures etc., to ensure proper audit controls were in place. This required attention to details at all times and needed staff to be fast in dealing with the profiles to ensure quality Customer service. I was also involved in cheque clearing where a high volume of cheques would be cleared for value and signatures daily.

Certified Snow License Manager Administrator Exam, Snow Software Application, Certified Snow Advanced User Certificate

Snow’s SAM platform empowers organizations to optimize software licenses & reduce costs by providing insight & control of software.

Certified Snow Professional In Slmau, Snow Agent Software Tool, Certified Snow Professional Certificate

Snow’s SAM platform empowers organizations to optimize software licenses & reduce costs by providing insight & control of software.

Education record

High School, Leaving Cert Successfully Graduated Class 2007

Activities and Societies: Basketball, Football, P.E

Education record

Primary School