Peter Daly Email & Phone Number

Telecommunications and technology leader with extensive global telecommunications experience supporting enterprise multi-national brands (think Fortune 1000).• I enable complex telecommunication networks for clients via cross-functional operational and client facing teams; successfully delivering clients’ technology transformation and achieving operational results.• I ensure client networks deliver the intended best-in-class end user experience; delivering improvements and problem solving technical and operational issues.• I develop and run happy & successful teams. I get things done in an adult manner.• I enjoy coaching, growing and mentoring colleagues and students.Achievements include:• Leading edge delivery of multi regional SDWAN / hybrid network for early adopter global retail brand including and complex networks for high-end luxury brand house.• Attainment of aggressive year over year Net Promoter Score and customer satisfaction targets for enterprise clients.• Delivered significant year over year cost reductions while improving results.• Developed and implemented multi-channel service models synthesising people, process and platforms.• Consistently achieved 'higher than norm' employee satisfaction scores.• Secured material foundation funding and delivered educational programmes to promote entrepreneurial and work readiness skills for young people.Skills, specialties & competencies: client relationships, problem solving, leadership development, performance & continuous improvement, large team management, managing for success, telecommunications service and operations (Day 2 / Run), data communications, SDWAN / hybrid networking, automation, data and analytics, cost management, customer experience & NPS, stakeholder management, supplier management.