-Offered comprehensive technical assistance via email, phone, and Microsoft Teams, delivering personalized service to end users and staff-Oversaw tag and asset inventory for new hardware, facilitating streamlined tracking and organization processes-Managed the send and receive procedures for warranty replacement of computer equipment, ensuring the continuity of operations-Provided setup and support for video conference equipment, along with related applications, empowering end-users to engage in efficient virtual collaboration-Educated end users on cybersecurity measures to prevent external threats, fostering a culture of security awareness-Installed and configured computer equipment and servers on server racks, optimizing physical infrastructure for improved performance-Monitored external threats using antivirus and endpoint detection and response (EDR) tools, ensuring the security of systems and data-Installed and configured floor-standing/desktop networked printers and copiers, enhancing office productivity through seamless printing solutions-Ensured user accounts were create in local servers for incoming new hires, streamlining the onboarding process for enhanced efficiency-Managed setup and transportation of computer equipment for onsite and remote locations, ensuring uninterrupted connectivity-Administered Windows 10 and 11 Desktops/Laptops for optimal performance within the environment, maintaining system integrity-Assisted in the installation of Microsoft O365 applications on Apple and Android mobile devices, enabling mobile productivity for end users-Ensured the up-to-date status of disk imaging and cloning software within our systems to support efficient operations-Conducted setup and relocation of equipment for staffing changes, team reorganizations, and office-wide computer migrations-Administered VPN and authentication protocols for end-users, guaranteeing secure access and authentication across systems

-Develop technical and end-user documentation while maintaining a comprehensive knowledge base within the ticketing system-Conduct training sessions on new processes, procedures, technology, and best practices to enhance organizational efficiency-Offer prompt and proactive responses, taking ownership of issues and requests reported by end-users via Microsoft Teams chat, telephone, or email-Maintain accurate records of licenses and hardware/software inventory to ensure seamless operations-Conduct end-user training and education on technologies, best practices, and organizational policies to foster a knowledgeable workforce-Administer the creation of user accounts using Microsoft administration tools for incoming new hires, ensuring smooth onboarding processes-Provide support for conference room technology during remote meetings, proficiently utilizing Zoom/Teams platforms-Administer multiple Software as a Service (SaaS) platforms to optimize their functionality and performance-Remotely support Windows and MacOS devices using advanced remote management software to troubleshoot issues effectively-Offer general technical support and troubleshoot software, hardware, and cabling issues to minimize downtime and ensure productivity-Manage installations, relocations, additions, changes, and decommissioning of technical hardware, ensuring seamless transitions-Log, track, and report incidents until resolution using efficient ticketing systems, ensuring timely problem resolution-Manage printer installation, configuration, and troubleshooting to maintain operational efficiency across the organization

-Onboarded 50+ new hires on a weekly basis by provisioning their devices (Laptops or Desktops), setting up their Single Sign-On (SSO), and informed technical information before their start date-Provide white glove service to internal colleagues with hardware and software troubleshooting-Computer Equipment, Cisco related hardware, Microsoft Office Applications, and other software request-Managed my ticket ticket queue through Service Now, ranged to up to 100 tickets weekly-Assisted in coordinating project moves (or daily moves) with other departments and our contractors to ensure from a single user to 150+ computers are moved to their new location-Installed mobile email application (Intunes) into user’s devices for work relate priorities for the bank-Assisted with provisioning new computer replacement for internal colleagues who are returning from leave of absence (LOA)-Have created documentations for teammates and corporate's knowledge base-Provided Conference Room Support with our local Cisco units-Imaged machines on a weekly basis by installing each build via SCCM-Troubleshooted printers (Konicas and HPs) via network and settings in Windows-Ensured user's workstations were cable managed and setup with cisco units by providing white glove services

-Provide white glove service to internal colleagues with hardware and software troubleshooting via ticket queue in Service Now, email, phone, or in person-Moved computer related equipment for internal colleagues to their new requested location-Setup and cable manage workstations computer equipment and cisco units by providing white service for users-Imaged 40+laptop / desktop on a weekly basis, installed the correct application via System Center Configuration Manager (SCCM) -Onboarded 50+ new hires weekly by setting up Single Sign-On (SSO) and provided technical information

-Went to multiple locations a day to troubleshoot and service printers (Xerox, HPs, Brother and Dells)-Installed new printer parts when devices are inoperable or working improperly-Customer service support to clientele-Ensured that drivers and software are updated-Printer network setup-Clean and inspect printers at different locations-Added and installed fax to printers-Responded to via emails and phone with colleagues

-Configure Xerox printers at 5 different locations a day-Provided customer service support for our clientele-Setup printers into the correct network-Installed software and updated printer drivers-Troubleshooted and serviced printed-Printers were added fax setups into the devices-Communicated with my colleagues via email and phone