• Responsible for leading a professional team for Residents’ Complaints and City activities. • Follow up a complaint route since the reception until the customer satisfaction ratio and use shortest way to solve it through coordination with the competent departments.• Update the Annual and periodic census of data base for units and unit owners and send them to management to be easy to get correct and right Decisions And Identify ways to apply them and ensure that they are fully… Show more • Responsible for leading a professional team for Residents’ Complaints and City activities. • Follow up a complaint route since the reception until the customer satisfaction ratio and use shortest way to solve it through coordination with the competent departments.• Update the Annual and periodic census of data base for units and unit owners and send them to management to be easy to get correct and right Decisions And Identify ways to apply them and ensure that they are fully implemented.• Communicate with residents through the activities to give city special atmosphere.• Study residents’ suggestions with the management until the completion of their implementation.• Follow up the public services and coordinate with the different departments such as (roads – security – cleanliness – electric and water networks…etc.). To implement them optimally.• Provide the administration about the level of services and customer satisfaction.• Ensure completion of the working permits of the residents’ units and ensure that there are no irregularities. • Coordinate with all city departments for any official visit in terms of the route and conference room processing for the appearance of the city with a decent appearance Show less

• answer calls and respond to emails• handle customer inquiries both telephonically and by email• provide customers with service information• enter new customer information into system• route calls to appropriate resource• follow up customer calls where necessary• document all call information according to standard operating procedures• produce call reports• Assist clients over the phone with requests such as appointment information, rescheduling an existing… Show more • answer calls and respond to emails• handle customer inquiries both telephonically and by email• provide customers with service information• enter new customer information into system• route calls to appropriate resource• follow up customer calls where necessary• document all call information according to standard operating procedures• produce call reports• Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment Show less

sales , telesales , follow , customer services , data entry and public relation