Server Management & Optimization, Security Monitoring & Mitigation, Backup & Disaster Recovery

RESPONSIBILITIES • Maintaining and updating client’s websites. • Social Media integration with exiting website.• Technical IT Support (Emails Setup , DNS, Cpanels, Responding to Tickets )• Installing and configuring servers.• Install SSL Certificates, DNS set-up and changes.• Managing Servers, Cpanel, Emails and clients’ accounts. • Checking for malicious scripts on the Web server and terminating the related host domains • Resolving email password details and system login failures for employees• Creating email accounts for our clients and resolve website and email problems• installation and configuring computer hw operating systems and applications• Analyzing call logs, chats and raised tickets to identify a common problem and correct it.• Responding to tickets raised on customer support email and making follow up calls when necessary.• monitoring and maintaining computer systems and networks• Sending bulk sms to clients as suggested by other departments like sales and marketing

respond to customer queries through the phone. update customer account. prepare invoice etc