Peter Mallard Email & Phone Number

Reading, MA, US

Boston, Massachusetts, United States

Reading, Massachusetts, United States

• Conduct a thorough cleaning on 3-4 cars per day in a punctual manner to stay on schedule.
• Listen to clients' requests to provide exceptional customer service and exceed their needs and expectations.

Cambridge, Massachusetts, United States

• Increased annual revenue by 33% through strategic collaboration and support to the business manager.
• Develop strategies to achieve business goals by identifying areas for improvement and implementing changes to increase efficiency and productivity.
• Analyze, identify, and rectify projections and budget discrepancies to ensure accurate cost and revenue recognition through meticulous review and adjustment of cost reports.
• Collaborate with a cross functional team consisting of doctors, practice manager, surgical assistants, financial coordinators, administrative assistants, and sterilization technicians to ensure efficient daily.
• Administer the operating system, organize the office, perform weekly inventory, file paperwork, and scan documents.

Burlington, Massachusetts, United States

• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
• Managed up to 12 tables at a time while regularly inquired about guest satisfaction, anticipated additional needs and fulfilled further requests and provided help to team members during times of need.

Cambridge, Massachusetts, United States

• Sterilized hundreds of surgical instruments per shift to ensure their safe and timely use by surgeons, and properly disposed of biohazards.
• Provided excellent customer service to schedule and coordinate appointments via phone & email for a medical office with over 1500 patients and 4 doctors.
• Coordinated check-in, welcomed dozens of patients per shift, collected insurance information, and directed them to their destination.
• Oversaw 3 phone lines and facilitated over 40+ calls a day with patients, vendors, and staff.

Reading, Massachusetts, United States

• Demonstrated a complete understanding of menu items and ingredients, serving 50+ customers every shift.
• Handled daily cash and credit card sales of $2,000+.
• Led a team of 3-8 employees per shift.
• Restocked inventory throughout the day to confirm the freezers and refrigerators were filled with products.