Peter Mancuso Email & Phone Number

Milwaukee, Wisconsin, Us

Chesterfield, Missouri, Us

Responsible for implementing and managing a Vendor Relationship Management (VRM) program within the Global IT and Procurement organization, focusing on continuous improvement, value creation, cost savings and strategic partnerships with our top 30 vendors.• Maintain collaborative relationships with vendors to ensure and promote effective communication, vendor performance, service delivery and ongoing relationships.• Setup and lead Strategic Business Reviews with vendors on a regular basis. Ensure vendors complete all VRM reporting to ensure a productive meeting. • Monitor and report on the performance of selected vendors through scorecards and monthly reports to track opportunities and action items from meetings.• Responsible for the creation and maintenance of our “IBM Connections” VRM site used to store all vendor documents and act as a collaboration portal for our program.• Make recommendations to the Director of Vendor Management for changes and updates to the IT Vendor Management Program.• Key stakeholder and partner in Procurement activities, including supplier negotiations and contract development & execution.• Successfully collaborating with primary stakeholders across all business functions to obtain and execute all internal policy requirements.

Tarrytown, New York, Us

Responsible for managing the IT Vendor Management Program for over 80 vendors. This includes, leading status update meetings, generating vendor scorecards, contract negotiation and renewal tracking, ensuring service levels are adhered to and making sure the vendors are continuing to provide value to the company. • Generate monthly reporting on vendor contracts coming up for renewal. Responsible for organizing internal teams to review the contract prior to expiration and inform vendor of any requested changes. Work directly with the vendor to negotiate contract terms and best pricing when the renewal takes place. Monitor and drive approval process to ensure PO generation takes place in a timely manner.• Develop and deliver performance scorecards for all Strategic Vendors. Lead internal teams through the completion of the scorecard. Responsible for delivering results to the vendor and setting up action plans to address areas where improvement is required. Provide scorecard reporting to management on a monthly basis.• Generate Vendor Management performance reporting to upper management on a weekly basis. This program monitors the Vendor Management team to ensure we are exceeding our departmental goals. This includes monitoring scheduled meeting time frames with vendors, providing timely responses to vendors and internal teams, generating scorecards with internal teams, delivering scorecards to vendors and also maintaining all contact lists.• Responsible for developing and maintaining the departments SharePoint site. This includes managing permissions, new site creation and site maintenance (adding web parts, document libraries, lists, etc.).• Directly responsible for analyzing problem areas within agreements and helping to resolve vendor disputes. Includes putting together resolution plans and implementing processes to prevent reoccurrence of issues.

Parsippany, New Jersey, Us

Responsible for overall Apparel Vendor Compliance Program. This includes monitoring deliveries (on-time, fill rate, etc.), approving packaging, labeling, ticketing, floor ready requirements, carrier / routing and EDI (Purchase order, ASN and Invoice). • Produce vendor compliance reporting for management, detailing vendor issues and direction given to vendors to correct problems. • Provide vendors with EDI (Electronic Data Interchange) support to allow them to send correct ASN (Advance Ship Notices) for their orders.• Project Manager for GS1-128 Label rollout for import apparel (2011) and hardlines (Toy) divisions in 2012. Responsible for overall project definition, layout and implementation. • Coordinate communications between internal departments, distribution centers, vendors and carriers.• Negotiated Contract with 3rd party provider for vendor EDI testing.• Trained 3rd party EDI testing provider on our GS1-128 label and ASN requirements for vendor testing.• Responsible for on-boarding and training of new apparel vendors.• Work with new apparel vendors, buying teams, Legal and Risk Management groups to ensure all required forms were filled out completely, including new vendor questionnaires, buyer sheets, Code of Conduct form, Master Purchase Order Agreement, Insurance Certificate and Financial Agreement.• Trained new vendors on our compliance programs and our supply chain objectives. I made sure they had the proper quality controls in place within their production network to be successful.

Santa Clara, California, Us

Directly responsible for the daily operations of the business group and managing support agreements from discovery through sustaining support. Project Manager for special requests tasked by the Americas Region Client Services Manager. Responsible for the financial tracking and metrics reporting for the New Business Services team. • Supplement budgeted support with no cost to the IT budget.• Saved ~$1M by managing and providing backfill support through internal means for allocated support services.• Manage relationship with outsourced technical resource provider.• Oversee 100+ technicians and 4 direct report lead technicians. • Work directly with vendor management team to ensure contract agreements are met and provide resolution to any escalations or disputes.• Generate metric reporting and indicator tracking on a weekly basis.• Assist with determining business and operational processes.• Ensure company’s stringent co-employment guidelines are not violated by vendors, technicians, or employees.• Manage 90+ internal support agreements maintaining a customer satisfaction level of 4.7 out of 5 for 4 years.• Own the full lifecycle of the support model from discovery through termination of support.• Own the customer/vendor/IT relationship and ensure the support model is successfully saving Intel Corporation money; saved over $450K a year for 3 years in external fees.• Manage internal billings from vendor to Intel and Intel to customer each month ensuring accuracy.• For 3 years total financials ran at a monthly average of $1.9M.• Manage operational levels of support models: full-time, part-time, pooled and special requests for labs, factory, printer and on/offsite conferencing IT PC and networking/wireless support.• Save ~$200K by providing this support versus contracting with external vendors.• Manage incident support requests and maintain approval process for accounting purposes.

Parsippany, Nj, Us

Responsible for managing and providing client support for Dialogic employees before, during, and after the completion of the merger with Intel. Worked closely with IT teams from both sides to ensure a seamless integration for employees involved in the merger.• Site Logistics Manager for all PC assets.• Maintained 100% accuracy of revolving on hand stock ranging up to 400+ items per month. • Project Manager for PC Refresh for Parsippany site in conjunction with EOL of assets from pre-Dialogic acquisition for over 1,000 local users and 150 remote users.• Collaborated on the development and execution of deployment strategy for rollouts of Windows 2000 to all local and remote users during Dialogic acquisition.• Provided clients with training on configuration of new laptop and desktop systems.• Managed data migration between client and server systems.• Reconfigured existing systems to comply with Intel operating standards.• Researched and evaluated data migration software and provided necessary feedback for implementation based on testing.