Character Profile- Over 25 years’ experience of business administration and support services at all levels. - Self-motivating, hardworking and extremely well organised with a keen eye for detail. - Excellent communication and customer service skills applied effectively at all levels.- Quickly able to understand customers’ needs and tailor the response to suit the audience.- Calm under pressure with good time-management skills and a pragmatic approach to problems.Achievements and Experience- I was responsible for identifying and quality controlling test data on one of the largest statement mailings of its kind in the UK.- I was responsible for proof-reading and authorising sign-off for all new or updated ISA-related customer documents.- I was responsible for the introduction of the SAP accounting package into my business area (understanding, fixing errors and training others etc.).- I am a proficient user of MS Office (Excel, Word, Access and Outlook) with the ability to create, manipulate and interrogate data across all packages. I have also had experience with the SAP accounting software and knowledge of SQL that allows me to design and run my own queries to identify and manipulate data.- I amassed a high level of ISA and unit trust related product knowledge and was both familiar and comfortable with working in a regulated environment. - Key skills include proof-reading; compiling procedure documents; all aspects of User Acceptance Testing; identifying, interrogating and analysing statistical data; highly accurate manual data entry.