• Supervise staff of 35 including maintenance, foodservice, housekeeping, and enrichment departmentso Create supportive and upbeat culture for staff via empowerment, incentive programs, daily recognition, and an open-door policy• Meet or exceed budgeted net operating income by managing revenue and controlling costs• Supervise facility maintenanceo Maintain supply inventory and budgeto Coordinate apartment repairs and turnso Communicate apartment availability, status, and pricing to sales teamo Manage capital improvement projects by acquiring bids, developing relationships with contractors and vendors, and overseeing project schedules• Perform administrative functions such as A/R, A/P, payroll, and financial reporting• Maintain resident relationso Provide unwavering hospitality to 180 residents and family memberso Meet and delegate day-to-day resident requestso Provide guidance for financial and personal obstacleso Maintain a safe, comfortable, active, and diverse community lifestyle• Support sales team by performing community outreach and building rapport with prospective residents• Live onsite to provide 24-hour on-call response for resident and building emergencies

• Built and maintained close relations with key decision makers of all top and target accounts including Alexion, Goodrich, UTC, and ESPN• Analyzed Hotelligence, STAR, guest ledger, and company production reports for use as sales tools• Designed market share shifting incentives and promote loyalty program

• Built and maintained close relations with key decision makers of all top and target accounts• Achieved and documented monthly sales appointment and prospecting goals• Analyzed Hotelligence, STAR, guest ledger, and company production reports for use as sales tools• Researched and solicit companies and travel agencies for LNR, transient, and group business• Represented hotel as an active member of the Chamber of Commerce, CVB, MPI, and other networking outlets

• Researched and prospected Tour & Travel companies for group room, catering, and water resort business• Booked and managed wedding blocks, reunions, military, and fraternal events• Solicited camps, schools, youth groups, and businesses for water resort business• Facilitated weekly group resume meetings with operations team to delegate and communicate booking details to front office, banquet, and resort managers

• Supervised front office staff of 18 and Housekeeping department as necessary• Developed and utilized Standard Operating Procedures to manage front office payroll, billing, inventory, and scheduling• Collaborated with Sales department to meet requests and confidentiality of high-profile clientele such as celebrities, tour managers, and Secret Service• Maintained 4-Diamond standards of service• Managed GDS interfaces including technical hardware and software training