Peter Markos Email & Phone Number

Chicago, Illinois, United States

Chicago, Il

Responsible for the Information Technology needs of the American Bar Associations, including the membership association and the grant-funded entities across the globe. Manage a culturally diverse team located in multiple locations and countries to deliver technology solutions that help the ABA meet its strategic objectives and achieve its mission.Manage the Service Center providing customer service and support to over 200,000 ABA members.

Naperville, Il

Responsible for Engineering, Sales, Manufacturing, and Customer Service for customers in dozens of countries across the globe.

Evanston, Illinois

Direct all IT strategy and development as well as manage multiple critical operational functions globally. Hold decision making authority for all IT spending including development, business process optimization, user experience, systems integration, information security, and data center operations. Develop operational strategies to maximize efficiency of data processing and travel functions utilizing a captive offshore development office. Lead a global team of 8 direct reports and 130 indirect reports internationally.• Currently selected to lead key strategic initiatives that include: delivering a new cohesive digital experience for the general public and our members, providing thought leadership and board level support to a brand revitalization, and a global effort to credibly measure the worldwide impact of 34,000 independent local clubs.• Completed physical build out of Information Technology development center in Pune, India, executed hiring plans for 120 staff, and established key performance indicators to monitor the financial and productivity effectiveness of the offshore operation achieving a 300% increase in software development while maintaining an overall IT cost increase of 1%.• Partnered with senior management to create a 3-year plan to replace 25 outdated technology systems supporting critical business functions resulting in key operational improvements in data processing and quality (Ex. Improved cycle time of contribution processing from 6 weeks to 10 days). • Restructured the IT support methodology and approval processes for internal development requests, shortening the total cycle time by 2 months, increasing completed requests by 200%, and improving quality of final deliverables by 75% for over 400 support requests a month.• Created a shared service model for data entry operations with negotiated service level agreements that resulted in staffing efficiencies, improved data quality, and net annual savings of $500,000.

Provided IT consulting services to clients focused on project management and enterprise technology solutions.Project Manager at Rotary International (2004 – 2007)• Led a global upgrade of desktop operating systems to over 700 users. Managed a 15-person project team in addressing the compatability of 20 different computer models, and over 300 applications across 8 international locations.• Implemented Peoplesoft Human Resources, Benefits, Payroll Interface, Position Management, and Self-Service functionality. Implementation also resulted in an 80% reduction in HR data entry, streamlined recruiting processes shortening applicant resume review and vetting by 50%, and achieved a 60% reduction in benefits enrollment processing time.Functional Lead at Johnson Controls (2003 - 2003)• Managed a team focusing on the optimization of recruiting processes and technology for over one thousand open requisitions and four thousand applicants per week. This effort resulted in applications taking less than 10 minutes, 50% fewer applicant inquiries, and a better overall user experience.Project Manager at US Bancorp (2002 – 2003)• Managed a cross-functional team delivering online functionality enabling managers to complete annual processing of stock option grants, incentive compensation awards, and merit increases through the company intranet for over 50,000 employees and 4,000 managers. These improvements resulted in a reduction of overall compensation dollars expended, HR resource commitments were reduced by over 50%, and cycle time between recommendations and payout declined by 30%.• Led a cross-functional team to automate routine HR processes and made design decisions on security, employee hierarchy maintenance, and usability. Quantifiable results from the project include: 15% reduction in payroll headcount, a decrease in paper payroll transactions per pay period from 1400 to 50, and improvement in transaction cycle time by over 50% through the use of automated workflow.

Provided IT and business process consulting with a focus on PeopleSoft Applications.Managing Consultant at US Bancorp (2000 – 2002)• Managed two teams across multiple work-sites implementing a PeopleSoft upgrade, payroll and HR conversion for 50,000 employees. Accomplished the successful implementation of employee self service and benefits open enrollment through the web and an Integrated Voice Response system. Consultant at multiple clients (1997 – 2000)• For General Growth Properties, negotiated business agreements and co-marketing contracts for payroll, scheduling, and time tracking applications being made available through an intranet portal to renters of space at their properties. Maximized referral revenue while lowering the client’s initial investment to zero.• For multiple clients, performed software and vendor assessments utilizing a structured selection methodology to identify requirements, create RFPs, analyze functionality against requirements, and subsequently create business cases for the acquisition and implementation of the selected solutions.• For Anixter International, led a team rolling out PeopleSoft HR to their offices in the United States and 23 countries in Europe. Implemented process improvements for termination processing during this project that resulted in $200,000 of cost savings.

Master Of Business Administration, Strategy

Graduated with Honors from the Executive program

Bachelor Of Arts, Economics