Peter Marrero Email and Phone Number

Oversaw daily field operations for East Coast/ National locations, managing 10,000 + man hours, 18 vendor counter partners and 15+ internal management team members to meet operational goals and maintain high client satisfaction levels. Collaborated with senior management to implement security protocols and tailored strategies that aligned with corporate and client objectives.• Introduced new scheduling and resource allocation methods, which optimized deployment across sites and led to a 20% reduction in response time to security incidents.• Collaborated with clients to perform risk analyses and customize security strategies, achieving a 95% satisfaction rate through proactive communication and tailored safety measures.• Developed and implemented emergency response protocols and conducted regular drills, ensuring teams were prepared to handle incidents efficiently and effectively.• Developed and led the Loss Prevention program, focusing on shrinkage control strategies that reduced inventory loss by 80% for our clients.• Coordinated staffing for special events nationally and implemented emergency protocols for high-end client engagements, ensuring a safe and secure environment for both assets and clients.• Worked on building vendor relationships on a national level to achieve maximum client coverage and satisfaction. Successfully managed P&L, achieving 19% budget savings through strategic staffing, while maintaining full resource availability for high-demand operations.• Developed monthly and quarterly reporting structures to keep clients informed of key performance indicators (KPIs) and security improvements. Spearheaded the adoption of the security management platform, enhancing real-time monitoring, data-driven decision-making, and transparency across all managed locations.

• Strategic Leadership: Directed security operations across East Coast and National divison. Managed a team of security vendors and 60 + security personnel ensuring operational alignment with corporate goals. Led risk assessment initiatives that resulted in a 20% reduction in security incidents.• Budget & Financial Oversight: Managed the financial performance of the security division, overseeing P&L statements and reducing costs by 19% through staffing optimization and resource allocation strategies.• Technology Implementation: Drove the implementation of the Tracktik security management platform, which enhanced real-time monitoring and operational transparency across all sites.• Client Engagement: Built and maintained strong relationships with key clients, ensuring high levels of satisfaction through regular communication and proactive problem-solving.• Team Development: Provided leadership training and development opportunities for security staff, resulting in improved service quality and team cohesion.

Led operations for a high-volume warehouse with over 120 associates, ensuring alignment with corporate safety standards and regulatory compliance.• Launched an advanced safety training program that reduced workplace incidents by 50%, fostering a safer and more efficient environment for employees and clients.• Developed individual performance plans and provided mentorship, making improvements in compliance and operational execution.• Managed and coordinated the daily operations, including shipping and receiving, inventory management, order fulfillment, and returns processing • Managed warehouse staff and ensured their tasks are completed on time for loadouts. • Monitored warehouse equipment for safety• Ensured the warehouse was clean and organized and protocols followed. • Trained and supervised new hires and seasoned warehouse staff.

Managed nationwide client accounts, coordinating with subcontractors and overseeing emergency response services to meet client needs and expectations, even under high-pressure conditions.•Oversaw nationwide client accounts, coordinating emergency service calls and managing subcontractor performance to ensure high client satisfaction.• Directed service delivery for security operations projects, ensuring that all contractual obligations were met on time and within budget.•Consistently delivered on-time services (98% on-time rate), ensuring that contractual obligations were met, and high service standards maintained. Coordinated with subcontractors to ensure client needs were met, even during high-demand situations.•Negotiated contracts for cost-effective, high-quality service delivery, improving margins and operational outcomes.

Directed security across multiple national and local sites, maintaining compliance and achieving high client satisfaction by meeting rigorous standards.• Achieved a 90% client retention rate by proactively addressing client needs, delivering monthly performance reports, and responding quickly to any security concerns.• Conducted risk assessments and enforced updated security protocols, resulting in a 40% improvement in client satisfaction and a measurable reduction in security incidents.• Collaborated with senior management to implement security protocols and tailored strategies that aligned with corporate and client objectives.• Coordinated staffing for special events nationally and implemented emergency protocols for high-end client engagements, ensuring a safe and secure environment for both assets and clients.

• Conducted regular patrols in assigned areas to deter and detect criminal activity, monitor public safety, and build relationships within the community. Manage traffic, investigate accidents, and enforce driving regulations to ensure public safety on roads• Respond promptly to emergency calls, including incidents of violence, theft, accidents, or medical emergencies, ensuring quick and appropriate action.• Collected and documented evidence, taking statements, and follow leads to conduct thorough investigations. Prepared and submitted detailed reports on incidents and arrests.• Enforced local, state, and federal laws by issuing warnings or citations, arresting individuals when necessary, and appearing in court to provide testimony as required.• Addressed potentially volatile situations calmly and with professionalism, de-escalating conflicts whenever possible.