Peter Mayes Email & Phone Number

Stockton-On-Tees, England, United Kingdom

Building on the hugely successful Youth Employment Initiative, we have launched the Starfish Academy. We have developed our approach further, with the launch of this essential and highly compassionate 1-1 support for young people aged 16-30, with an enhanced and holistic model of combining wellbeing awareness with careers planning across Teesside. Starfish believe in everyone's potential, with a zero stigma and a humanistic approach to wellbeing and progression focusing on enhancing… Show more Building on the hugely successful Youth Employment Initiative, we have launched the Starfish Academy. We have developed our approach further, with the launch of this essential and highly compassionate 1-1 support for young people aged 16-30, with an enhanced and holistic model of combining wellbeing awareness with careers planning across Teesside. Starfish believe in everyone's potential, with a zero stigma and a humanistic approach to wellbeing and progression focusing on enhancing life chances through believing in people, helping them build both personal and professional skills, to overcome challenges and tackle isolation. Show less

Teesside

Project lead for YEI, supporting people into employment training education or self employment.

Managing the Patient Advice and Liason services and Complaints Locality Team at TEWV NHS Trust

Middlesbrough

Strengthening service user involvement, ensuring service users influence the direction of the services. This covers the main substance misuse contract and 38 bespoke care and support schemes located across the North East. I facilitate service user improvement groups, design & carry out surveys, research/consultation work for Public Health England and reporting on the findings. I also represent Middlesbrough on the Regional Service User Steering Group.

Stockton-On-Tees

Responsible for supporting the continuous improvement framework, managing the complaints framework, the strategic management systems, customer feedback and satisfaction measurements, self assessments and working directly with a tenant service improvement/consultation group.•Manage the complaints system and the strategic management system.•Facilitate the tenant led service improvement group and projects.•Facilitate company wide self assessments against quality standards such as… Show more Responsible for supporting the continuous improvement framework, managing the complaints framework, the strategic management systems, customer feedback and satisfaction measurements, self assessments and working directly with a tenant service improvement/consultation group.•Manage the complaints system and the strategic management system.•Facilitate the tenant led service improvement group and projects.•Facilitate company wide self assessments against quality standards such as Customer Service, Excellence, Quality Housing Services standards and HCA requirements.•To provide the Board of Management with robust information on complaints, company performance and customer satisfaction. •Provide constructive and reliable information on trends and encourage service improvements.•Drive and monitor action plans for improvement with Heads of Service/Managers. Show less

Hartlepool Teesside

Responsible for supporting the development & implementation of an effective performance management framework. •Ensure the validity of performance monitoring systems through inspections & prepare appropriate proposals to correct deficiencies & improve systems•Manage the tenant involvement group - scrutinising and improving the service (SIG)•To ensure Core lettings framework and Regulatory Statistical Returns are generated, audited and delivered within the regulators timescales… Show more Responsible for supporting the development & implementation of an effective performance management framework. •Ensure the validity of performance monitoring systems through inspections & prepare appropriate proposals to correct deficiencies & improve systems•Manage the tenant involvement group - scrutinising and improving the service (SIG)•To ensure Core lettings framework and Regulatory Statistical Returns are generated, audited and delivered within the regulators timescales and quality standards•Internal audit monitoring (Internal Audit monitoring and Quality Housing Services compliance) Show less

Birtley Chester-Le-Street Uk

Business Support Manager (Managing the quality & technical department and managing customer complaints and Customer Relationship Management systems). Customer contact for all quality & customer satisfaction issues.•Line manager for quality technician and quality system administrator•Customer relations, customer liaison, complaints management, supplier improvement projects•Service and process improvement facilitation team co-ordinator•Health and safety inspections and risk… Show more Business Support Manager (Managing the quality & technical department and managing customer complaints and Customer Relationship Management systems). Customer contact for all quality & customer satisfaction issues.•Line manager for quality technician and quality system administrator•Customer relations, customer liaison, complaints management, supplier improvement projects•Service and process improvement facilitation team co-ordinator•Health and safety inspections and risk registers•Right first time promotion (driver performance initiatives and league tables)•ISO9000 compliance Show less

Wynyard Teesside Uk

Environmental Compliance Engineer (Temp contract) for three manufacturing sites. Key elements were ISO14001 compliance, internal audit framework management, corrective action management, process improvements such as reducing effluent contamination, emergency preparedness, recycling and waste inspections and working with LRQA auditor.

Peterlee Uk

Picofuse (UK) Manufacturing: Quality Engineer for micro-fuse production. Key tasks were to set up quality systems, gain safety testing and awards (CSA/UL safety compliance), carry out destructive testing and oversee machine calibration process control.

Wynyard Teesside

Working for the manufacturing and quality departments, quality control, implementing ISO9000 and ISO14000 systems, training new staff, electronic safety compliance (UL, CSA, NEMKO, SEMKO) six sigma based projects, productivity enhancement, production waste reduction, production module safety testing, internal audits system and process, corrective action management, document control and archiving.

Ici Teesside

Pipe line quality control inspection contract for ICI Wilton. As part of a small team, we would visually check external pipeline, highlight any concerns, add weatherproofing materials when required and report any major concerns. Ensured that any additional work/inspections were completed in target.

Sunderland Wearside Uk

Engine Plant, Production worker/ QC inspection. Cars in production were Nissan Bluebird, Micra, Primera. Worked on improvement teams for 5s, Kanban and workstation time and motion enhancement programs.

Bachelor Of Science (Bsc), Housing Studies (Environmental Carbon Targets Disertation), 2:1

Managing Performance, Managing Performance (Contracts, Employees, Motivation, Monitoring), Distinction

Introduction Certificate Project Management, Pass

Cih Professional Diploma In Housing, Pass

Diploma In Quality Management (Institute Of Quality Assurance), Quality Management Theories, Pass

Diploma In Performance Coaching For Business Improvement, Performance Coaching For Business Improvement, Pass

Internal Auditor Training (Iso 9001/14001 Standards) Irca Recognised, Internal Audit

Team Leadership - Institute Of Management, Management

Higher Diploma In Eu Directives, Eu Directives Electronics, Diploma

Environmental Management Studies Iso14001 (Iqa C5), Environmental Management Studies, Pass

Principles And Techniques Of Quality Management (Iqa 11 And Iqa 12), Techniques Of Quality Management, Pass

Award In Education And Training, Pass

Pass

Information, Advice and Guidance L3 NVQ