Peter Mayor Email & Phone Number

Chorley, Gb

United Kingdom

Assist with completion of new proposals for water AMR solutions and provide to Account Managers.Record all Leak Detection jobs on a workflow tracker.Update meter reads in the system when submitted from site.Use job sheets to provide finance with relevant invoicing detail.Managing the submission of refund allowances where appropriate.Project manage new AMR sales from start to finish, including: -Liaising with customers at onboarding stage to gather the required… Show more Assist with completion of new proposals for water AMR solutions and provide to Account Managers.Record all Leak Detection jobs on a workflow tracker.Update meter reads in the system when submitted from site.Use job sheets to provide finance with relevant invoicing detail.Managing the submission of refund allowances where appropriate.Project manage new AMR sales from start to finish, including: -Liaising with customers at onboarding stage to gather the required information.Requesting quotations from suppliers and ensuring they are in line with expectations.Project coordinator installs and acting as a conduit to ensure that site visits and installations are completed in a timely manner.Ensure service delivery goes live once AMRs installed.Updating CRM with relevant orderbook data.Review portfolio and fault reports from AMR providers including: -Investigating possible faults with site and arranging maintenance visitsOrganising payment where visits fall outside of maintenance contracts.Provision of MI reporting where required to line manager in an agreed format.Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties. Show less

United Kingdom

Asset Management Support • Dealing with compliance for Gas, Electrical periodic and Homecare. • Maintain and update IT systems and excel spreadsheets, ensuring there are accurate records of all work planned and completed, ensuring the system is kept 'clean' daily, that all jobs have a future appointment and are actioned appropriately.• Preparing solicitors letter and legal pack, when customer’s Gas and electrical checks have expired. • Monitor diaries so that work is booked in a… Show more Asset Management Support • Dealing with compliance for Gas, Electrical periodic and Homecare. • Maintain and update IT systems and excel spreadsheets, ensuring there are accurate records of all work planned and completed, ensuring the system is kept 'clean' daily, that all jobs have a future appointment and are actioned appropriately.• Preparing solicitors letter and legal pack, when customer’s Gas and electrical checks have expired. • Monitor diaries so that work is booked in a timely, cost-efficient and productive way.• Ensure all jobs are accounted for and are completed within target date.• Review and amend diaries to take account of availability changes • Action relevant mailboxes and communication with customers in a timely manner. Show less

Warrington, England, United Kingdom

Managing 15 engineers. Loading service jobs and projects onto SAP. PlanningMunicipal, industrial, aquatics, oil & gas and marine customers.Continuous communication and meetings with project managers. Discussing stages of the projectsLiaising with clients on commissioning projects and stages. Prioritising workload. Communication with customers. Service quotations and contracts. Preparing the technical helpdesk rota and 24-hour on-call… Show more Managing 15 engineers. Loading service jobs and projects onto SAP. PlanningMunicipal, industrial, aquatics, oil & gas and marine customers.Continuous communication and meetings with project managers. Discussing stages of the projectsLiaising with clients on commissioning projects and stages. Prioritising workload. Communication with customers. Service quotations and contracts. Preparing the technical helpdesk rota and 24-hour on-call service.Organised customer training sessions.Risk Assessment and Method Statement Produced Scope of Works documents for various projects.Co-ordinated training sessions for engineers. i.e EUSR Water Cards, offshore oil & gas and confined space training.Authorising engineers' credit card statements and receipts. Holiday and sickness. Raising purchase orders. Assessing reports.Saving documents into the relevant folders.Resolving ComplaintsRecruitment. Show less

Southport

Took responsibility for the effective daily planning of the mobile workforce.Ensured that the repair service operated effectively at all times, maintaining a consistently high standard of service to all customers.Provided efficient forecasting, analysing instances where repair volumes may exceed available resources and taking timely action to address the situation.Managed, coached and motivated engineers to create a productive working environment.Conducted monthly 1-2-1… Show more Took responsibility for the effective daily planning of the mobile workforce.Ensured that the repair service operated effectively at all times, maintaining a consistently high standard of service to all customers.Provided efficient forecasting, analysing instances where repair volumes may exceed available resources and taking timely action to address the situation.Managed, coached and motivated engineers to create a productive working environment.Conducted monthly 1-2-1 meetings, monthly team meetings and bi-annual appraisals.Managed engineers' credit card spending. Show less

Preston, United Kingdom

Repairs Scheduler within the Property Maintenance department. I’m responsible for the effective daily planning of mobile workforces to ensure increased productivity and provide a consistent high quality and cost effective service. I provide efficient forecasting, analysing instances where repair volume may exceed available resources and take timely action to address the situation. I strive to contribute towards improved customer service by ensuring that all appointments are met within the… Show more Repairs Scheduler within the Property Maintenance department. I’m responsible for the effective daily planning of mobile workforces to ensure increased productivity and provide a consistent high quality and cost effective service. I provide efficient forecasting, analysing instances where repair volume may exceed available resources and take timely action to address the situation. I strive to contribute towards improved customer service by ensuring that all appointments are met within the target dates and customers kept informed at all stages. I also make sure that the system contains accurate and up to date information to reflect real time activity and liaise with many different departments and travel as required. Show less

Preston, United Kingdom

I was successful in obtaining a secondment as the Scheduling and Administration Team Leader within Property Maintenance at Places for People, covering maternity leave. I oversaw the Repairs Scheduling & Admin Team assigning the day-to-day responsive and gas repairs to the appropriate operative or contractor ensuring that the repairs service operated effectively at all times maintaining a consistently high standard of service to all its customers and stakeholders. I would ensure that… Show more I was successful in obtaining a secondment as the Scheduling and Administration Team Leader within Property Maintenance at Places for People, covering maternity leave. I oversaw the Repairs Scheduling & Admin Team assigning the day-to-day responsive and gas repairs to the appropriate operative or contractor ensuring that the repairs service operated effectively at all times maintaining a consistently high standard of service to all its customers and stakeholders. I would ensure that appointments and delivery targets where achieved through effective scheduling of the repair jobs and ensure that they were reported accurately. I had to produce regular management information and other requests for operational statistics as required. I strived to manage, coach and motivate the scheduling team to create a productive working environment. Monthly 1-2-1 and monthly team meetings were carried out along with bi-annual appraisals. Whilst in-post I was responsible for implementing the ‘Impact’ system and therefore had to ensure that the team where fully trained, competent and confident using the system. My team consisted of 14 team members including both schedulers and administrators. I made sure that my team answered calls from our engineers, contractors and customers ensuring that they were aware that they also had to keep up to date with their workloads in order to prevent any escalations and complaints. I believe it is essential to have a good relationship with your team, keeping them motivated on a daily basis to achieve the positive attitude. Show less

Preston, United Kingdom

My duties included dealing with inbound calls from customers, either calling to make a new claim or calling to enquire about an ongoing claim. I would go through the diagnostic questions with the customer with regards to their home emergency, I would also give the customer first aid advice if necessary to prevent any further damage to the property, I had to make the decision if the customers situation is an emergency or non emergency, before booking the appointment with the customer. I’d take… Show more My duties included dealing with inbound calls from customers, either calling to make a new claim or calling to enquire about an ongoing claim. I would go through the diagnostic questions with the customer with regards to their home emergency, I would also give the customer first aid advice if necessary to prevent any further damage to the property, I had to make the decision if the customers situation is an emergency or non emergency, before booking the appointment with the customer. I’d take responsibility to call the contractors and get the required information for the customer; I then relay the information back to the customer and make a log of the details on the catalyst computer system. As part of the role I would also take inbound calls from contractors reporting back on claims and requiring cost authorisation.I spent 10 month as an assistant team leader. A large intake of agents were employed, once the new agents come out of training, my role was then to assist them, with the calls and take the call over if necessary and if the customer had requested to speak with a manager. I was allocated a team of 12/14 agents to mentor and assist the team manager making sure the agents were meeting the targets set. I would keep the team motivated and speak with them, on a one to one basis if they had any training issues, I listened to call silently at score the agent on their call, and I would feed the information back to the agent and advise on how to improve. I and the team manager would carry out a team meeting once a month.In September 2009 an opportunity arose as a Customer Relation Executive. This role required me to adhere to the Financial Service Authorities regulations on a daily basis. The role as a customer relations executive has given me great experience in dealing with customer complaints both in written and oral format and I met the requirement targets. Show less

Education record

Education record