As a Production Operator at M-KOPA, I assemble smartphones on the assembly line and upgrade software, following precise drawings and instructions. I inspect finished products for faults or defects and troubleshoot any issues arising during production. I also contribute to process improvement by identifying areas for operational efficiency and safety enhancements and offering valuable recommendations to optimize our assembly process.I have a Bachelor's degree in Information Technology from Jaramogi Oginga Odinga University of Science and Technology center for E-Learning, where I learned the fundamentals of computer networking, programming, and database management. I also completed multiple Cisco certifications in Networking Basics, Introduction to Cybersecurity, and Cisco Certified Network Associate CCNAv7: Introduction to Networks, which enhanced my skills and knowledge in network administration and system performance. I am passionate about IT support and customer service, and I strive to deliver high-quality solutions and positive user experiences in a dynamic and growth-oriented environment.