Peter Mcmahon Email & Phone Number

Roscoe, Illinois, United States

•Manage inquiries, resolve issues and provide top-notch support. •Work with customers to develop new dies for the extrusion of new parts.•Expedite sales orders through the whole process from order entry to shipment.•Manage customer accounts, keep detailed records of customer interactions, complaints and transactions.•Develop new and existing customer to achieve sales goals through cold calling and re-establishing former customers.•Cross-train, learn and support other functions and processes.

Janesville, Wisconsin

Orfordville, Wisconsin

•Provide dedicated customer service, resolving issues promptly and cultivating a positive company image.•Listen attentively to customer concerns, problem-solve efficiently, and build strong professional relationships.•Prepare accurate price estimates and repair options, ensuring profitability for the company.•Order approved parts, meeting customer and company expectations for quality.•Maintain clear communication with technicians and customers throughout the repair process.•Responsible for all warranty and insurance claims. Relaying accurate pictures and documentation to claims department to ensure full coverage and expedited repair.•Assist in marketing and building many digital campaigns for specials, events, customer feedback and follow up.•Act as a liaison for the company to local businesses and customers to maintain a positive relationship and continue to build the business.

Janesville/Beloit, Wisconsin Area

•Built strong customer relationships through effective communication via inbound phone calls and online orders•Collaborated with customers and sales team members in a team-based environment.•Resolved challenges by utilizing available resources for account selection, product identification, and order management.•Handled pricing and invoicing discrepancies, applied credits, and managed return procedures.•Promoted to a team dealing with more sensitive and higher volume customers within one year.

Orfordville, Wisconsin

•Built, implemented and updated QuickBooks accounting methods to accurately track company expenses, income and profits for more accuracy and efficiency.•Managed building repairs and improvements for rental properties and storage unit complexes.•Implemented social media marketing strategies to attract quality tenants.•Conducted a competitive analysis of local rent prices and adjusted rates to match market thresholds, increasing company revenue.•Doubled the number of rental units within 10 months through identification of properties with reliable cash flow.•Established partnerships with local banks, securing lower finance fees and interest rates.•Help lead construction of a new commercial building, coordinating subcontractor schedules and negotiating bid costs to ensure timely and budget-friendly completion.

Evansville, Wisconsin

•Maintained client relationships to expand customer base and increase sales.•Developed personalized sales solutions by actively listening, understanding customer needs, and applying market knowledge.•Utilized effective selling techniques to overcome objections and improve sales closure rates.

Brodhead, Wisconsin

•Cultivated repeat business through extensive product knowledge and attentiveness to customer needs.•Expanded client base through networking and timely follow-up on leads.•Assumed the role of Business Manager when needed, ensuring customer satisfaction through appropriate finance plans, service contracts, and insurance sales.•Mentored new associates by providing coaching and effective feedback.•Managed inventory by ordering popular makes and models based on current buying trends.•Participated in onsite business development training courses, earning the GM Mark of Excellence Certification.

Wausau, Wisconsin

•Promoted to Store Manager after completing a comprehensive sales training program.•Achieved a 15% year-over-year sales increase, ranking in the top five stores nationwide.•Led a team of 5-10 Sales Associates and Manager Trainees, setting clear sales goals and fostering professional development.•Implemented creative training strategies to increase sales confidence among team members.•Established a customer-centric sales approach, differentiating the store from competitors and driving repeat business.