As the Business Relationship Lead, I developed business plans to add managed services to our portfolio. Collaborated with Key stakeholder and Sales force to provide better understanding and solutions for each needs. Trained new employees on Business Intelligence and company IT policies. Increased IT effectiveness by introducing automation to business processes. I demonstrate reliability and maturity. I have an enthusiastic and positive demeanor that is complemented by an ability to work effectively within varied levels in an organisation. I am very customer focused and quality service orientated; I am also self-motivated, and achievement orientated. I furthermore display initiative, versatility and self-confidence and am able to work in a team or independently, without supervision. I possess judgement, tact and integrity in dealing with sensitive issues. I have commitment to get the job done and doing it well. I furthermore enjoy variety in work and strive on a challenging varied workload. I have the ability to think conceptually while ensuring that content, detail and execution are rigorously followed and managed. I am a leader with hands-on experience.