Peter Mikhail Email & Phone Number

Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.Answered product and service questions, suggesting other offerings to attract potential customers.Handled day-to-day customer contact via phones, faxes and emails.Attracted potential customers by answering questions and suggesting information about other products and services.Initiated up-sell techniques to increase sales, boosting sales.Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Trained staff on operating procedures and company services.

Cairo, Egypt

Helping the branch manager to develop and implement a sales action plan to increase bank product sales.Attracted in new customers to the bank through my sales skills and experience.Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business.Constantly reviewed and monitored sales and quality of services provided to maintain high quality and efficiency of services.Went on field sales visits regularly to look for new customers and review current customer satisfaction.Regularly reporting of sales figures back to branch manager including any recommendations to enhance sales and services. Handling difficult situations appropriately and promptly responding to customer requests and complaints .Monitoring staff performance and providing mentoring to enhance their skills and performance

Cairo, Egypt

Searched for new customers who require credit solutions including credit cards and personal loans.Searched for new corporate customers that require payroll management services.Invented new techniques to find new customers interested in liberties.Created and added to the existing customer database.Making sure all needed data is collected from the customers to facilitate granting of offers and maintain the bank's reputation.Discussing and planning other personal finance options with customers.Helping new customers becoming familiar with using credit cards.

Cairo, Egypt

Look for new customers interested in personal loans and credit cards.Good data gathering to be able to provide best suitable offers for customers.Planning how to help customers with other loans types.Look for new companies in need of payroll management services.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Communicated with clients regarding account services, statements, and balances.

Cairo, Egypt

Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-upForecasted sales and established processes to achieve sales objectives and related metrics. Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.Responded to customer needs by answering questions and providing detailed information about the Bank's products.

Bachelor Of Business Information Systems, Gpa 3.37

High School Diploma