Peter Miles Email & Phone Number

Yateley, GB

London, England, United Kingdom

• Invested in the start-up/scale-up company, NextGen, in 2022 with a business partner, securing a management buyout from Vitol to transition into a subsidiary organisation, ViGo, to direct all day-to-day technical and.
• Manage the end-to-end, civil, mechanical, and engineering design works for CNC and LNG HGV refuelling sites throughout the UK.
• Aid in installation and commissioning projects; overseeing all project plans, viability, timelines, supply chain, procurement, resources and budget allocations.
• Act as the centralised point of contact for regulatory bodies, providing reports including systems of work, risk assessments and COSHH, assurances and robust engineering feasibility studies.
• Direct fuel management software implementation programmes as part of installation and commissioning projects; managing end-user training to ensure functional use and showcase capabilities for fuel and LNG reporting.
• Improved station uptime SLA from 98% to 99.2%.

United Kingdom

• Following a significant organisational restructure, undertook accountability for customer operations, alternative fuel business management, internal office, key account management and blue-chip customer service.
• Actively participated in discussions to improve new product implementation and industrialisation; embedded a DMAIC approach to enhance quality, project planning, and drive customer satisfaction.
• Enabled personal accountability and innovative customer-bespoke approaches to resolving problems as part of a strong customer success and delivery excellence culture.
• Lent engineering experience as required to teams; supporting in forecasting, supply chain, logistics, materials procurement and networking.
• Improved operational alignment to increase franchisee (dealer retail service) business success, delivering sustainable and increased profit margins by 17%
• Undertook analysis on inbound multichannel and direct contact enquiries, identifying repeat challenges and driving improved performance to deliver exceptional customer resolution and service quality; improving response.

United Kingdom

• Initially joined Iveco as an Operations Key Account Manager for blue-chip clients including Asda, Tesco and Currys/Dixons; and following strong performance, attained promotion to Alternative Fuel Business Manager.
• Led the business direction, product development and focus on enabling alternative fuel options for customers, supporting the transition from diesel to gas.
• Developed strong partnerships with UK gas suppliers as part of the company’s dedication to the gas transition and readiness preparations; increasing network point enablement by 43% in 9 months.
• Aided in the training of Business Managers to ensure service and customer excellence across Iveco’s largest and high-profile fleet operators, with circa. 14,000 vehicles.
• Designed Iveco’s SMR data for Sales, Key Fleets and 3rd parties, including key resources and Maintbook.

Slough, United Kingdom

Slough, Berkshire