Peter Miller Email & Phone Number

Adelaide, South Australia, Australia

• Established Cognizant’s latest Global Delivery Centre in Asia Pacific region located in Adelaide, South Australia.
• Own and drive the centre strategic plan
• Chair strategic governance steering committee
• Sales enablement
• Customer relationship management
• Capability development

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

South Australia, Australia

• Leading a team of over 1000 customer service representatives nationally, in three delivery locations, to deliver exceptional customer experience through contact centre services, focusing on diverse and inclusive.
• Ensure effective leadership, inclusion, direction and support is provided to a growing team of Customer Service Representatives, Team Leaders, Managers, Senior Managers and auxiliary staff.
• Coach, mentor and develop the team and… Show more Leading a team of over 1000 customer service representatives nationally, in three delivery locations, to deliver exceptional customer experience through contact centre.
• Coach, mentor and develop the team and ensure strict adherence to all procedures, policies and guidelines.
• Identify and drive strategic direction to deliver efficiency & effectiveness to clients.
• Build and strengthen effective business relationships and manage client engagement, maximising customer satisfaction.

Adelaide Area, Australia

• Service Delivery Management
• Oversee delivery of services to multiple client portfolios; architecture, design, build, test, run and digital services across Financial Services and Public Sector portfolios
• Perform executive relationship management duties for designated client portfolio
• Assess delivery quality through regular quality reviews
• Input to engagement reviews, ensure delivery metrics in place for major engagements
• Oversee customer satisfaction reviews, assess… Show more Service Delivery Management

Adelaide, South Australia

• Deliver quality technology services to multiple CIO Groups
• Contribute to creation and lead execution of business unit strategic plan
• Demonstrate Leadership to 150 direct reports and oversee and influence 1000 indirect reports
• Responsible for annualised $15m budget for testing services
• Deliver key enterprise level projects, engaged in all phases of software engineering life cycle
• Deliver e2e organisational redesign (transformation) including a new operating model for… Show more

Adelaide / Sydney

• Portfolio management on large scale technology projects
• Created and delivered a strategic business plan across Enterprise Testing to align with Engineering and Sustainability’s core objectives for continuous productivity uplift
• Demonstrated leadership to a team of over 220 test professionals through planning, design, and delivery of quality testing outcomes
• Established a successful offshore operations with a leading technology vendor, resulting in ultimate productivity uplift… Show more
• Established a successful offshore operations with a leading technology vendor, resulting in ultimate productivity uplift through scalable and flexible testing services available 24/7 Show less

Adelaide / Sydney

• Test Director for the Bank of Melbourne Programme, governing 4 streams of business and technology services, directed full $11m spend, with daily management on a $7m budget and accountable for the testing of over 200.

Adelaide, South Australia

• Provided Relationship Management services to multiple business divisions and technology for system developments
• Project managed several productivity initiatives to enhance system usage, manage costs and increase efficiencies
• People management of 15 reports who were required to test new project delivery and system enhancements, as well as support ‘run’ activities (2nd & 3rd level support – contact centre environment) for deposit and.
• Appointed… Show more
• Appointed Incident Manager, a role that managed business impact across all internal and external clients, across the BankSA and St George businesses
• Delegated business representative on the Emergency Change Request Committee, with responsibility to review requests and analyse impact to day to day management and the business risk to retail bank Show less

Adelaide, South Australia

• People management of 14 reports who were mandated to deliver major projects and support core systems for St George Bank Product Management group
• Facilitated interest rate and fee changes to relevant product systems in conjunction with managing the (NIM) Net Interest Margin position against the Bank’s liability book
• Responsible for completing all support applications for the Deposit Accounting System which contains the complete suite of the Bank’s liability products, including 1st… Show more
• Responsible for completing all support applications for the Deposit Accounting System which contains the complete suite of the Bank’s liability products, including 1st and 2nd level ‘run’ support.
• Implemented an automated framework and fault management tool to further drive efficiency across the business
• Dedicated subject matter expert for supported applications Show less

Adelaide, South Australia

• Active leader in the local community, supporting my clients’ businesses
• Day-to-day management of multiple retail banking branches (Toorak Gardens, Norwood and Reynella South)
• Deliver outstanding customer service (needs based sales) with the customer at the centre of all discussions
• Manage branch Profit & Loss, Residential Lending book and Liability (Deposit) book
• Responsible to lead and drive a highly motivated team of cross functional banking professionals across; teller… Show more
• Responsible to lead and drive a highly motivated team of cross functional banking professionals across; teller duties, sales and service and residential lending roles.