Peter Miller Email & Phone Number

Adelaide, South Australia, Australia

Established Cognizant’s latest Global Delivery Centre in Asia Pacific region located in Adelaide, South Australia. • Own and drive the centre strategic plan• Chair strategic governance steering committee• Sales enablement• Customer relationship management• Capability development• Operations • Management reporting• External engagement activities - providing ambassadorship for Cognizant in South Australia at industry and client events.Delivery Centre… Show more Established Cognizant’s latest Global Delivery Centre in Asia Pacific region located in Adelaide, South Australia. • Own and drive the centre strategic plan• Chair strategic governance steering committee• Sales enablement• Customer relationship management• Capability development• Operations • Management reporting• External engagement activities - providing ambassadorship for Cognizant in South Australia at industry and client events.Delivery Centre Development • Creation of go to market strategy, aligning with market units and integrated service line offerings• Oversee and sponsor talent creation strategies: junior talent, global mobility and national hiring campaigns• Executive sponsor for ISO 27001 ISMS & ISO 9001 QMS certification processClient Relationship Management• Support multiple Market Unit leaders to establish client engagements that align with strategy • Established Managed Services engagement for QA and Automation services within Energy sector• Supported global client with ServiceNow implementation to support their ITSM roadmapDelivery Assurance• Effective management, tracking, visibility and resolution of account (service) risks and issues • Escalation for delivery issues on client engagements• Ensure services are following global best practices (ITSM practices and ITIL frameworks)People Enablement• Lead a scaling 60 person team across enterprise application services, cloud services, data & analytics, digital engineering and application development management services• Manage strategic industry and academic partnerships Show less

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

South Australia, Australia

Leading a team of over 1000 customer service representatives nationally, in three delivery locations, to deliver exceptional customer experience through contact centre services, focusing on diverse and inclusive practices to enhance employee experience:• Ensure effective leadership, inclusion, direction and support is provided to a growing team of Customer Service Representatives, Team Leaders, Managers, Senior Managers and auxiliary staff.• Coach, mentor and develop the team and… Show more Leading a team of over 1000 customer service representatives nationally, in three delivery locations, to deliver exceptional customer experience through contact centre services, focusing on diverse and inclusive practices to enhance employee experience:• Ensure effective leadership, inclusion, direction and support is provided to a growing team of Customer Service Representatives, Team Leaders, Managers, Senior Managers and auxiliary staff.• Coach, mentor and develop the team and ensure strict adherence to all procedures, policies and guidelines.• Identify and drive strategic direction to deliver efficiency & effectiveness to clients.• Build and strengthen effective business relationships and manage client engagement, maximising customer satisfaction.• Financial Management (budgets and revenue targets including P&L) in accordance with COPC/ISO standards, preparation and presentation of operational reports, trend analysis and insights.• Deliver optimised services - implement as planned, ensure Service Levels and contractual KPIs are achieved, and remedial action is initiated when required.• Contribute to pre-sales process with solution design, case studies and development of highly customised content with a view to grow client base. Show less

Adelaide Area, Australia

Service Delivery Management• Oversee delivery of services to multiple client portfolios; architecture, design, build, test, run and digital services across Financial Services and Public Sector portfolios• Perform executive relationship management duties for designated client portfolio• Assess delivery quality through regular quality reviews• Input to engagement reviews, ensure delivery metrics in place for major engagements• Oversee customer satisfaction reviews, assess… Show more Service Delivery Management• Oversee delivery of services to multiple client portfolios; architecture, design, build, test, run and digital services across Financial Services and Public Sector portfolios• Perform executive relationship management duties for designated client portfolio• Assess delivery quality through regular quality reviews• Input to engagement reviews, ensure delivery metrics in place for major engagements• Oversee customer satisfaction reviews, assess and action plan against key findings• Manage key delivery targets against identified delivery metrics• Assess resource performance on engagements and provide insights into the regular talent and performance review process• Ensure the effective management, tracking, visibility and resolution of delivery risks and issues within the service line and act as a point of escalation for delivery issues on client engagementsGroup Business Operations• Commercial and Contract Management of Australian based Business Services engagements• Oversee Group Finance functions: Accounts Payable, Receivable and Project Accounting • Responsible for Group Human Resource functions: Payroll and HR Support Services• Sponsor for cross-functional strategic plans for multiple service line capabilities, sales sectors and geographiesCapability Management• Demonstrate leadership to a circa 130 team, oversee and influence 500 indirect reports across multiple service disciplines• Responsible for annualised $20m budget, with annual business development target of $10m • Provide service line communication to designated capability team• Work with the performance management reviewers to ensure resource objectives match delivery priorities• Work with learning & development teams to define the most effective ways to build required skill sets to meet current and future demand Show less

Adelaide, South Australia

• Deliver quality technology services to multiple CIO Groups• Contribute to creation and lead execution of business unit strategic plan• Demonstrate Leadership to 150 direct reports and oversee and influence 1000 indirect reports• Responsible for annualised $15m budget for testing services• Deliver key enterprise level projects, engaged in all phases of software engineering life cycle• Deliver e2e organisational redesign (transformation) including a new operating model for… Show more • Deliver quality technology services to multiple CIO Groups• Contribute to creation and lead execution of business unit strategic plan• Demonstrate Leadership to 150 direct reports and oversee and influence 1000 indirect reports• Responsible for annualised $15m budget for testing services• Deliver key enterprise level projects, engaged in all phases of software engineering life cycle• Deliver e2e organisational redesign (transformation) including a new operating model for the Enterprise Testing Services Division, reshaping the roles and responsibilities of 700 employees• Significant stakeholder management with Enterprise Testing’s suppliers/vendors to ensure current and future business requirements are met or exceeded• Maintain and develop effective relationships with all stakeholders to ensure the best possible outcomes Show less

Adelaide / Sydney

• Portfolio management on large scale technology projects• Created and delivered a strategic business plan across Enterprise Testing to align with Engineering and Sustainability’s core objectives for continuous productivity uplift• Demonstrated leadership to a team of over 220 test professionals through planning, design, and delivery of quality testing outcomes• Established a successful offshore operations with a leading technology vendor, resulting in ultimate productivity uplift… Show more • Portfolio management on large scale technology projects• Created and delivered a strategic business plan across Enterprise Testing to align with Engineering and Sustainability’s core objectives for continuous productivity uplift• Demonstrated leadership to a team of over 220 test professionals through planning, design, and delivery of quality testing outcomes• Established a successful offshore operations with a leading technology vendor, resulting in ultimate productivity uplift through scalable and flexible testing services available 24/7 Show less

Adelaide / Sydney

• Test Director for the Bank of Melbourne Programme, governing 4 streams of business and technology services, directed full $11m spend, with daily management on a $7m budget and accountable for the testing of over 200 systems

Adelaide, South Australia

• Provided Relationship Management services to multiple business divisions and technology for system developments• Project managed several productivity initiatives to enhance system usage, manage costs and increase efficiencies• People management of 15 reports who were required to test new project delivery and system enhancements, as well as support ‘run’ activities (2nd & 3rd level support – contact centre environment) for deposit and customer information systems.• Appointed… Show more • Provided Relationship Management services to multiple business divisions and technology for system developments• Project managed several productivity initiatives to enhance system usage, manage costs and increase efficiencies• People management of 15 reports who were required to test new project delivery and system enhancements, as well as support ‘run’ activities (2nd & 3rd level support – contact centre environment) for deposit and customer information systems.• Appointed Incident Manager, a role that managed business impact across all internal and external clients, across the BankSA and St George businesses • Delegated business representative on the Emergency Change Request Committee, with responsibility to review requests and analyse impact to day to day management and the business risk to retail bank Show less

Adelaide, South Australia

• People management of 14 reports who were mandated to deliver major projects and support core systems for St George Bank Product Management group• Facilitated interest rate and fee changes to relevant product systems in conjunction with managing the (NIM) Net Interest Margin position against the Bank’s liability book• Responsible for completing all support applications for the Deposit Accounting System which contains the complete suite of the Bank’s liability products, including 1st… Show more • People management of 14 reports who were mandated to deliver major projects and support core systems for St George Bank Product Management group• Facilitated interest rate and fee changes to relevant product systems in conjunction with managing the (NIM) Net Interest Margin position against the Bank’s liability book• Responsible for completing all support applications for the Deposit Accounting System which contains the complete suite of the Bank’s liability products, including 1st and 2nd level ‘run’ support.• Implemented an automated framework and fault management tool to further drive efficiency across the business• Dedicated subject matter expert for supported applications Show less

Adelaide, South Australia

• Active leader in the local community, supporting my clients’ businesses• Day-to-day management of multiple retail banking branches (Toorak Gardens, Norwood and Reynella South)• Deliver outstanding customer service (needs based sales) with the customer at the centre of all discussions• Manage branch Profit & Loss, Residential Lending book and Liability (Deposit) book• Responsible to lead and drive a highly motivated team of cross functional banking professionals across; teller… Show more • Active leader in the local community, supporting my clients’ businesses• Day-to-day management of multiple retail banking branches (Toorak Gardens, Norwood and Reynella South)• Deliver outstanding customer service (needs based sales) with the customer at the centre of all discussions• Manage branch Profit & Loss, Residential Lending book and Liability (Deposit) book• Responsible to lead and drive a highly motivated team of cross functional banking professionals across; teller duties, sales and service and residential lending roles.• Referral point for personal (unsecured) lending, wealth, insurance and superannuation services• Work with internal and external stakeholders, responsible for the overall growth and profitability of my assigned branches Show less