Ensured the smooth day-to-day running of front and back of house operations within busy public houses to meet all targets with large staff teams.Reviewed performance with respect to forecasts, margins, costings and expenditure with full P&L accountability.Analysed processes to drive improvements in the efficiency of pub activities across all sections and departments.Recruited, trained and developed staff to deliver first-rate customer service and achieve performance related… Show more Ensured the smooth day-to-day running of front and back of house operations within busy public houses to meet all targets with large staff teams.Reviewed performance with respect to forecasts, margins, costings and expenditure with full P&L accountability.Analysed processes to drive improvements in the efficiency of pub activities across all sections and departments.Recruited, trained and developed staff to deliver first-rate customer service and achieve performance related KPIs.Continually monitored pubs for quality, service and cleanliness in line with brand expectations.Held position as the main point of contact for escalated queries when a team member was unable to resolve a customer service issue and a higher degree of authority was required to manage customer expectations.Undertook the preparation of weekly staff rotas according to business requirements and forecasted demand.Performed activities such as inventory counts for accurate stock control and led on the re-ordering of supplies.Conducted staff appraisals, managed performance and disciplined staff when required.Developed staff members into supervisory / management positions for succession planning purposes.Managed staff holiday, sickness and absence in line with company procedures and protocols.Ensured strict adherence of Health and Safety / HACCP guidelines and regulations for business compliance. Show less

KEY RESPONSIBILITIES & ACHIEVEMENTSEnsured the smooth day-to-day running of front and back of house operations within busy public houses to meet all targets with large staff teams.Reviewed performance with respect to forecasts, margins, costings and expenditure with full P&L accountability.Analysed processes to drive improvements in the efficiency of pub activities across all sections and departments.Recruited, trained and developed staff to deliver first-rate customer… Show more KEY RESPONSIBILITIES & ACHIEVEMENTSEnsured the smooth day-to-day running of front and back of house operations within busy public houses to meet all targets with large staff teams.Reviewed performance with respect to forecasts, margins, costings and expenditure with full P&L accountability.Analysed processes to drive improvements in the efficiency of pub activities across all sections and departments.Recruited, trained and developed staff to deliver first-rate customer service and achieve performance related KPIs.Continually monitored pubs for quality, service and cleanliness in line with brand expectations.Held position as the main point of contact for escalated queries when a team member was unable to resolve a customer service issue and a higher degree of authority was required to manage customer expectations.Undertook the preparation of weekly staff rotas according to business requirements and forecasted demand.Performed activities such as inventory counts for accurate stock control and led on the re-ordering of supplies.Conducted staff appraisals, managed performance and disciplined staff when required.Developed staff members into supervisory / management positions for succession planning purposes.Managed staff holiday, sickness and absence in line with company procedures and protocols.Ensured strict adherence of Health and Safety / HACCP guidelines and regulations for business compliance. Show less

+Management cover for Thorley Tavern Managers+Cash management, banking and stock control Handling+Offering outstanding service to all guests and ensuring all staff keep to this standard +Completing all staff and product knowledge training

+Cash management for the business+Stock ordering and stock control +Dealing with Wage percentage to ensure business is run profitable +Controlling all staff Rotas and Holidays +Ensuring health and safety, fire safety and all requirements by law are met.+Utilising all forms of social media to advertise my business+Maintaining the condition of beer and wine+Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal… Show more +Cash management for the business+Stock ordering and stock control +Dealing with Wage percentage to ensure business is run profitable +Controlling all staff Rotas and Holidays +Ensuring health and safety, fire safety and all requirements by law are met.+Utilising all forms of social media to advertise my business+Maintaining the condition of beer and wine+Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises+Booking entertainment and running events to ensure the pub is the place to be for all my customer such as a quiz, to watch bands, watch sport ,and celebrate occasions+Adhering to budgets, increasing profits and managing cash flow+Recruiting, training and motivating my staff+First Aid trained+Handling all deliveriesControlling and signing off all Kitchen hygiene checks. (Better Food Better Business) Show less

+Sales & Services Duty Manager+Manager of all Trade and Contract accounts+Dealing with all customer complaints +Looking after our Sage pay and Pay Pal Accounts+In House staff training – Up selling, Customer service standards, Product knowledge +Dealing with suppliers and future clients Managing staffing rota’s Staff targets, Holidays, and company standards

+Assistant General Manager+Function manager – organising all functions from weddings to wakes+Management of all front and back of house staff+Cash management, banking and stock control Handling+In house Staff training – fire safety, health and safety, customer service standards +Offering outstanding service to all guests and visitors and ensuring all staff keep to this standard +On site fire warden+First Aid trained

+Customer Service Representative Team leader+Meeting customer service and sales scores on a weekly basics +Assessing other Customer Service Representative +Training other Customer Service Representative +Cash management +In charge of the 24 hour emergency contact number (help line)