Peter Modracee Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

- Managed 70+ person team across two warehouses to secure high availability of goods to customers at the lowest possible cost, ensuring operational excellence across receiving and replenishment operations, customer fulfillment including storefront delivery, BOPIS, and customer handout, and stock control.- Fostered explosive store-fulfilled eCommerce growth and doubled year over year sales by collaborating cross-functionally to analyze and execute process improvements including best practices, stock allocation and resource planning to achieve #2 ranked team nationally for the most picked order lines per hour.- Facilitated and co-created in-person leadership development programs including IKEA Leadership Fundamentals to help train over 30 leaders and managers.

Ikea San Diego

- Analyzed transfer types including damages and inventory discrepancies to set clear budgets and action plans, reducing shrink by 17% year over year and ranking #5 in the country for counting efficiency.- Coordinated with Logistics and Selling team through clear communication, guidance, and follow-up -during supply disruptions due to pandemic impacts and supply shortages to secure accurate forecasting and #1 stock availability compared to other units in the region.

Ikea San Diego

- Collaborated with Logistics and Customer Experience teams to introduce and troubleshoot new Click & Collect (BOPIS) processes including staging, order processing, and handout, developing a multi-million dollar business from the ground up.- Ensured quality of service including a claims process with external transportation provider and KPI follow-up based on customer data and insights.- Reduced Customer Accommodations by 40% through root-cause analysis and partnership with key stakeholders including Active Selling team.

Greater San Diego Area

- Developed a multi-million dollar Kitchens and Dining business including merchandising, securing product availability, staff planning and development, and business strategy and execution, growing 40%+ over 3 years and increasing profitability by 8.7% (ranked #1 in Dining and #3 in CA stores in Fiscal Year 2017).- Facilitated Active Selling training to develop solution-based customer-first selling behaviors to improve average ticket and gross profit.- Implemented workflows and processes to introduce one-on-one personal kitchen design service, resulting in exceptional growth and 21% increase in average ticket.

Orange County, California Area

- Supervised day-to-day floor operations to ensure proper staffing and review and follow-up of basic actions and routines to create a positive customer shopping experience- Improved co-worker communication by creating a group inbox to communicate department KPIs and sales reports and upskilling co-workers in using e-mail regularly

Orange County, California Area

- Completed 6-week Selling IKEA Kitchens training including NKBA standards to plan and sell complete kitchens including cabinets, custom countertops, appliances, and services- Trained three new Certified Kitchen Sellers as the department trainer and reinforced learning with existing co-workers as a "buddy"- Coordinated selling team to collect customer insights and data of 300+ orders including kitchen size, layout, materials, average ticket, and services performed to create solutions for department remodel

Orange County, California Area

- Created a tool in Excel to calculate packages of laminate flooring based on customer dimensions- Assisted B2B team as expeditor to pull and prepare orders for business customers