Peter Molnar Email & Phone Number

London, United Kingdom

* Supporting external stakeholders with a number of "bespoke" applications developed for use by the EMA *Provisioning (creating, modifying and deactivating) of accounts for the corporate and Telematics ICT systems hosted by the Agency. * Registering and redirecting Questions, Requests and Incidents using JIRA issue & project tracking software, answering and responding to helpdesk calls.* Communicating in English with non-native English speakers and working in a multicultural environment.* Providing support over the telephone, email and at helpdesk when customers are at the EMA.* Handling many sensitive and confidential issues in a tactile and professional manner.* Drafting, editing and formatting correspondence, documents and emails on a daily basis.* Using Microsoft Office, Microsoft Outlook and Internet on a daily basis.* Using Dream (Document Records Electronic Archive Management), ECD (Eudra Common Directory), INFRA.VSM and JIRA logging systems* Providing login ID and passwords for applications used by International customers, EU Agency staff and EMA staff.*Administrative and office based duties.* Training new staff members.

London, United Kingdom

* Had sole responsibility of the daily operation in terms of job allocation and resource planning for 25 vehicles and 50 members of staff * Provided admin support for the Managing Director * Produced and monitored weekly KPI’s reports * Produced weekly WIP’s report * Liaised with customers and managed client database * Drafted reports, created statistics * Supported the HR Advisor in the facilitation of the training plan and administration for internal and external training * Interviewed and tested candidates, as well as trained new starters * Provided backup coverage and assistance for the administrative support staff as necessary * Organised and scheduled meetings, diary management, email management * Ensured the smooth running of the office at all times * Been first point of contact, delivered high standard customer services, operated busy switchboard and took messages * Arranged and executed fax transmissions and arranged special post/courier services