Peter Monaghan

Peter Monaghan Email and Phone Number

Global Head of Service Management at Insentra @ Insentra
Peter Monaghan's Location
Sydney, New South Wales, Australia, Australia
Peter Monaghan's Contact Details

Peter Monaghan personal email

n/a
About Peter Monaghan

Experienced in driving business transformation through process improvements and staff engagement. I have 25+ years working in Sydney and the United Kingdom in the IT industry including Professional Services, Managed Services and in-house support.Passionate about creating and working with high calibre teams to delivery exceptional customer service.Business success is built on the teams behind it.

Peter Monaghan's Current Company Details
Insentra

Insentra

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Global Head of Service Management at Insentra
Peter Monaghan Work Experience Details
  • Insentra
    Global Head Of Service Management
    Insentra May 2024 - Present
    St Leonards, Nsw, Au
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  • Insentra
    Head Of Technical Services
    Insentra Jul 2022 - May 2024
    St Leonards, Nsw, Au
    View
  • Insentra
    Strategic Service Manager
    Insentra Jul 2020 - Oct 2022
    St Leonards, Nsw, Au
    View
  • Veridian Solutions
    General Manager Services
    Veridian Solutions Jan 2020 - Jul 2020
  • Ensyst
    Practice Manager - End User Computing
    Ensyst Sep 2019 - Jan 2020
  • Ensyst
    Delivery Manager - Cloud And Workspace Services
    Ensyst Oct 2017 - Sep 2019
  • Ensyst
    It Service Desk Manager & Service Delivery Manager
    Ensyst Oct 2015 - Sep 2017
    Coaching and leading a team of 30 staff; L1 Support, L2 Support, SME (Subject Matter Experts), Engineers;Involved with ensuring successful billing and resourcing to achieve additional non BAU billable revenue per monthManaged project resourcing to deliver complex solutions for small, medium and large scale projectsDriving customer satisfaction;-Ensure client SLAs are met;-Working in co-ordination with Service Delivery Managers to improve service delivery to clients; Critical incident investigation including root cause analysis; Member of the IT Steering Committee-Deciding on and effecting change within the Ensyst environment-Infrastructure refreshService Delivery Manager for Ensyst. Involved with implementing Change Management within Ensyst;Using Microsoft Analytics for real time statistics and trend analysis;HBDI profiling for all staff;Set staff KPIs and development plans
  • Ensyst
    Service Delivery Manager
    Ensyst Feb 2014 - Sep 2015
  • Mission Australia
    It&T Service Desk Manager
    Mission Australia Jan 2011 - Jan 2014
    Sydney, Nsw, Au
    Manage and improve Service Delivery to clients across a broad range of services including Applications, Cloud based solutions and total end to end solutions;Vendor and third party supplier management (including day to day and contract management);Manage and lead the IT Service Desk team supporting 5000 staff across 400 sites, to optimize response time, resolution time and customer satisfaction to ensure SLAs are met or exceeded;Based on ITIL standards, implemented improved standardised processes and procedures for Incident, Change and Problem Management;Incident and Problem Manager; Involved in the implementation of ITIL standards with emphasis on Change Management, Critical Incident Management and Problem Management, all logged and tracked through call logging software;Successfully implemented continuous service improvement plans for individual staff and the overall team whilst ensuring alignment with the strategic direction of the business;Project Management; Implementation of Video Conference solution; Staff resourcing for Windows 7, Office 2010 rollout; TIPT (VOIP) rollout to over 150 sites;
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  • Mission Australia
    It&T Network Administrator
    Mission Australia 2007 - Dec 2010
    Sydney, Nsw, Au
    Vendor management (including contract negotiations) with regards to new innovations in technologies and for advice on appropriate and best practice solutions;Service delivery management; single point of contact between external vendors and Mission Australia. Ensure all vendors meet or exceed their obligations in service delivery with respect to all Service Level Requirements;Capacity and cost analysis comparing current budgets with the cost savings of implementing newer technologies or alternate solutions. Aware of and active in understanding the benefits realisation of each project;Manage critical incidents with regards to major network outages and perform follow up root cause analysis and reporting;Installation, monitoring and troubleshooting the LAN and WAN network of new and existing sites using a variety of networking tools and methodologies;Assist in the evaluation and testing of proposed new equipment and technologies to ensure it fits with Mission Australia’s business requirements and is positive in the efficient return on Mission Australia’s investment;
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  • Mission Australia
    Act & Nsw It&T Service Engineer
    Mission Australia Jul 2003 - 2007
    Sydney, Nsw, Au
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  • Mission Australia
    It&T Services Technician
    Mission Australia 2001 - 2003
    Sydney, Nsw, Au
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  • British Airways
    Project Manager
    British Airways 2000 - 2000
    Middlesex, Gb
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  • British Airways
    Team Leader/Analyst - Year2K Project
    British Airways 1999 - 1999
    Middlesex, Gb
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  • Honeywell
    Automation & Commissioning Engineer
    Honeywell 1992 - 1997

Peter Monaghan Skills

Change Management Itil Service Delivery Vendor Management Stakeholder Management Management Team Leadership Project Management Business Process Improvement It Service Management Information Technology Project Planning Cloud Computing Governance Strategic Planning Customer Service Process Improvement Team Management Performance Management Leadership Coaching Team Building Project Delivery Staff Development Recruiting It

Peter Monaghan Education Details

  • Deakin University
    Deakin University
    Master Of Business Administration (Mba)
  • Deakin University
    Deakin University
    Graduate Certificate Of Commerce
  • Dimension Data
    Dimension Data
    2010 - Itil V3 Fundamentals
  • Dimension Data
    Dimension Data
    Snpa 5.0 (Cisco Securing Networks With Pix And Asa)
  • Dimension Data
    Dimension Data
    Ccna (Cisco Certified Network Associate)
  • Aim
    Aim
    Project Management Fundamentals

Frequently Asked Questions about Peter Monaghan

What company does Peter Monaghan work for?

Peter Monaghan works for Insentra

What is Peter Monaghan's role at the current company?

Peter Monaghan's current role is Global Head of Service Management at Insentra.

What is Peter Monaghan's email address?

Peter Monaghan's email address is mo****@****.com.au

What is Peter Monaghan's direct phone number?

Peter Monaghan's direct phone number is +612823*****

What schools did Peter Monaghan attend?

Peter Monaghan attended Deakin University, Deakin University, Dimension Data, Dimension Data, Dimension Data, Aim.

What skills is Peter Monaghan known for?

Peter Monaghan has skills like Change Management, Itil, Service Delivery, Vendor Management, Stakeholder Management, Management, Team Leadership, Project Management, Business Process Improvement, It Service Management, Information Technology, Project Planning.

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