After the acquisition of our original company I have been promoted to this position which gave me more deep insight of different sized customer infrastructures. My primary responsibility was to design and plan new elements (upgrade, replacement or extension) for our client’s IT environment as well as implementation. Along with my day-by-day activates I was involved in problem troubleshooting, root cause analysis and new customer on-boarding procedures. Furthermore, I offered assistance to our sales team on any technical clarifications required.

In this position I was required to attend various sites on my own to provide support and maintenance on our customers IT environment (hardware and software level), including networking, server systems, client PCs/laptops, telephony, printers.• Server system support(Hardware: Dell, HP, IBM. OS: Windows 2003/2008/2012)• Client PC/laptop support (Various hardware like: HP, Dell, Lenovo, iMac. Software: Windows xp/7/8/10, OS X)• Mobile device support(Android, iOS, Windows based mobile devices)• Network support(Various router, switch and access point hardware like Cisco, Draytek, Netgear, Juniper, Cyberoam)• Managed/unmanaged printer infrastructures• Management of business telephony systems (Cisco)• AD management/configuration• DNS, DHCP, Radius management• File service management (DFS, DFS-R)• Backup solutions (Windows backup, online/cloud based backup solutions, Veeam backup, LTO3-LTO4 tape backup) • Virtualization (Hyper-V, ESXi - VMWare)• Support of various Antivirus clients (managed /ERA/ and stand-alone ESET client deployment/configuration, McAfee antivirus)• Various client software support (Finance: QuickBooks 2012-2016, Synergist)• Cloud based solutions (Office 365 - migration,configuration,management, Amazon Web Services, Azure)To keep all of the documents (customer specific infrastructure/hardware/software/solutions) was a key point in my role, because we could rely on these information in case of a planned/ongoing project work and troubleshooting. Additionally, as a third party maintenance provider (TPM) for a market leader storage company, I was required to attend further sites/data-centers. In this role I am responsible for: • hardware maintenance, problem resolution (NetApp - ASE3 certified)• storage installation projects for small-medium-large businesses (physical installation, operating system -Data OnTap- configuration, and handover to the customer)• provide stand-by support for out-of-office hours calls in dedicated area

I have been nominated by the management team to a new and emerging position on site. I am working with technical lead architects in order to design and implement new client requested technical environments on Microsoft platform. After implementation I am also supporting the newly built systems, and coordinate resolver groups in order to achieve maximal service availability.Responsibilities:• Assistant account architects in case of data collection, designing, sizing• Coordinate project workflow between support and management teams• Subject Matter Export for lifecycle phases (designing, implementing, testing, daily support)• Operating System activation and deactivation (Windows Server 2003/2008/2012)• Active Directory management• Troubleshooting of upcoming issues in daily support for Wintel systems• Update/creation of operation manual documents• Client facing for project clarification, and daily service support• Client specific guidance and training for new colleagues• Develop Powershell scripts to help automation

I was responsible for supporting services on 3rd level for several international clients.This support included not only Windows based operating systems but also MicrosoftSQL, and IIS as well. Responsibilities:• Operating System activation and deactivation • Operating System/MS SQL/IIS daily support on last level • Active Directory management • Document creation and handling per systems • Client facing in order to discuss new system requirements based on best practices • Client specific guidance and training for new colleagues • As Subject Matter Expert coordinate workflow, service transitions / transformations and projects